Customer Service Machine Operator

Tyrone Manley

Summary

Experienced manufacturing associate with knowledge in machine operating, troubleshooting mechanical issues, and the ability to adapt to a changing fast paced environment. Focused on safety, quality, meeting production goals, and morale of co-workers in the workplace.

Education

Associates degree in computer science: Networking.

Certificate: Linux/Red Hat Administration.

Certificate: CCNA – Cisco Certified Network Associate.

Member of the National Society of Leadership and Success.

Professional Experience

Brown’s Lawn Service, Raleigh, NC 5/2014 - Present

Lawn Technician

Minor lawn equipment repair.

Attention to detail based on customers preferences.

Scheduled appointments and provided customer service through face to face contact, email, or over the phone.

The News Connection, Garner, NC 4/2015 - 9/2015

Delivery Driver

Newspaper delivery driver for The News and Observer.

Ability to deliver customers paper in a timely manner.

Ability to multitask.

Pergo Flooring, Garner, NC 6/2005 - 4/2014

Packaging Technician/Team Leader

Direct contact for any production needs and/or changes in schedule.

Diagnose machine issues and ensure parts are in inventory.

Experienced in troubleshooting maintenance issues.

Performed machine maintenance.

Performed quality assurance on product by inspecting for defects and documenting any issues.

Ensure package labels have correct bar code and ensure package labels are in correct position on package.

Train, supervised, and evaluate 7-person team.

Experienced forklift driver and daily use of pallet jacks.

Weyerhaeuser, Greenville, NC 5/2000 - 6/2005

Machine operator

Maintain product flow throughout the plant.

Inspect raw materials to determine quality.

Assisted technicians with changeovers, quality adjustments, tolerance checks, and machine setups.

Daily use of forklift and pallet jack.

Saw filer

Examine saws and knives to determine condition.

Responsible for sharpening knives and saws to ensure quality product.

Repaired damaged saw blades and eliminate imperfections to ensure saw trueness.

Additional Skills

Knowledge of SAP and ABB robots.

Knowledge of Microsoft Excel, Linux, SQL Server, and C++ programming.

Safety team member.

References

Eric Swinson: Co-worker at Pergo flooring Raleigh NC, 919-***-****

Derrick Brown: Co-worker at Weyerhaeuser Greenville NC, 252-***-****

Edward Felton: Co-worker at Pergo flooring Raleigh NC, 919-***-****

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