Quality Assurance Engineer

Joseph M. Clark

*** **** **** **.

Glenside, PA *9038

*********@***.*** 215-***-**** www.linkedin.com/in/joemclark

Software Quality Assurance Engineer

Streamline Testing Onboard New Projects

Collaborative web applications tester, leveraging listening, communication, and analytical skills to work closely with developers and business agents and analyze requirements to determine most effective scope of testing to deliver fully tested product in timely fashion.

Possess strength to champion testing of new products while translating complex processes into clear, understandable and actionable steps to improve customer experience.

Skills:

Agile Methodologies Requirements Analysis Software Development Life Cycle

Software Project Management Process Improvement Microsoft Outlook, Word, Excel, Powerpoint (MS Office) JIRA Greenhopper HP Quality Center Basic SQL Queries XML Test Case Writing (from technical requirements and user stories) Test Plans Excellent Communication Skills, including Listening, Oral Communication Skills and Written Communication Skills Problem Solving

Professional Experience

THOMSON REUTERS, Philadelphia, PA (formerly Institute for Scientific Information)

Quality Assurance Engineer 8/2014 – 3/2016

Directed offshore testing team and delivered new version of product every 3 weeks.

Ensured continuous flow of current information in Agile environment by liaising with testers and developers.

Enhanced training by teaching product access and entitlement details to coworkers, implementing atmosphere of high levels of independence and knowledge.

Improved customer experience by championing the fixing of usability defects.

Revived stalled projects by initiating collaboration between various teams.

Quality Assurance Technician II 4/2004 – 4/2014

Led testing on variety of projects, directed testing and workflow of coworkers, and documented progress of project. Participated in testing of UI as needed.

Ensured higher quality products and customer satisfactions by identifying gaps in test coverage and areas of high customer impact, collaborating with business and development teams.

Built new test cases and procedures for testing access and entitlement systems through expertise in subjects gained by interviewing developers and documenting knowledge from Quality perspective.

Boosted back office by implementing new procedures and tests cases for access and entitlement systems.

Joseph M. Clark *********@***.*** Page Two

THOMSON REUTERS (Continued)

Quality Assurance Technician I 4/2002 – 4/2004

Documented, maintained, and executed test cases in collaboration with team, and suggested process improvements.

Streamlined efficiencies by co-founding new automation group, establishing best practices and procedures for test automation in collaboration with coworker, including test data movement from text files to database on suggestion, ensuring search-testing scripts more easily managed.

Increased speed of testing with fewer missed bugs by streamlining testing procedures for content and formatting of hardcopy reports, developing more focused process.

Certifications

Software Quality Management Certified Professional, Learning Tree International

Computer Technology, Penn State University

Additional Courses

Introduction to Agile

An Overview of Agile Methodologies

Diversity in Practice

Overview of the Scrum Development Process

Agile Programming and Testing

XML Language Basics

Agile Planning: Doing Estimates and Completing the Release Plan

Agile Planning: Project Initiating and Requirements Gathering

An Introduction to Insecure Direct Object Reference

Creating and Maintaining a Positive Work Environment

Data Privacy Awareness

An Introduction to SQL Injection

An Introduction to Secure Software Design

Written Communication (83767)

Ensuring Delivery of Value and Quality in Agile Projects

Basic SQL Queries

Training in Progress

Selenium Fundamentals

Java Fundamentals

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