Customer Service Information Technology
Resume:
APRIL I. CRAWFORD
*** ********* ****** **** ***** N.C. 27260
518-***-**** ******.****@*****.***
Administrative Support Information Technology
I am a motivated Administrative Support Assistant with work experience in the healthcare industry seeking a position where I can utilize my administrative skills combined with my IT background to benefit the company and its clients. Skillset include but not limited to:
Customer Service skills
Administrative skills
Organizational skills
Microsoft Office Suite
Information Technology
PC Hardware
Web Design
Professional Experience
Netview Inc.
SunTrust Bank – Contracted Project August 2016 – Present
XP to Window 7 upgrades
Platform Building
Router/Switch
Albany Medical Center March 2005 – June 2016
Case Management & Social Work/Utilization Review
Support the Case Management and Social Work Dept. including the Assistant Director, the Utilization Review Facilitator.
Assist with designing an effective filing system for the needs of the department.
Distribute all mail correspondence and assist with typing as needed.
Data entry into the 3M database system for discharge dispositions.
Answer the phones directing calls appropriately to various persons in the department.
Manage credentialing process for SNF (Skilled Nursing Facility) screeners to allow external and internal access to Citrix and Sorian.
Schedule and set-up in-services/luncheons for various vendors, maintain the schedules for the case managers and social workers.
Prepare the payroll logs bi-weekly to be submitted to payroll and manage Kronos timecard system.
Enter approval authorization for inpatient stays into the Allscripts system.
Send clinical reviews for patients to the various insurance companies.
Attend monthly Utilization Committee Meetings and record the minutes for the meeting.
Schedule the monthly Utilization Committee Meeting.
Education
SS
SaSagge Co
Sages of Albany, NY
Computer Networking Administration
Associates Degree - May 2005
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