Microsoft Office Technical Support
Resume:
Luís De Melo
Dracut MA ****6
Cell 617-***-****
****.*.******@*****.***
HARDWARE
SOFTWARE
OPERATION SYSTEMS
Windows 8
NETWORKS
All PC’s/Compatibles
Laptops all brands
Wireless Products
Netgear
Lynksis
Printer/Copiers
Microsoft Office 2007
Microsoft Office 2003
Microsoft Office XP Pro
Microsoft office 2000
Windows 7
Windows Vista
Windows XP Professional
Windows 2000 Professional
Windows ME
Windows 98
Windows 95
Ms-Dos
Mac OSX (Apple)
Wireless Networking
LAN
EXPERIENCE
Computer Express Repair
Martiros Ohanyan
03-15-2003 to 03-20-2008
Day to Day Operations consist of visiting client sites, for support calls which were escalated to Level 2 Engineering or had connectivity problems.
Ability to listen to prospects and visualize solutions that can deliver business benefits.
Ability to easily learn and become proficient with new technology.
Analyze problems effectively to provide short and long term solutions.
Expert knowledge of technical support, help desk.
Support Wide range of third party applications. Application List available upon request.
Developing Client relationship.
Troubleshooting Connectivity Issue, E-mail problems.
Working with Remote access software and Logmein.
Problem analysis to provide effective short and long term solutions.
Expert knowledge of technical support and help desk practices.
Installation of new hardware such as printers, print servers, routers.
Network and technology product purchasing.
Build computers onsite with hand selection of all components.
Complete software and hardware upgrades, downgrades, and testing.
Created company hardware inventory data base with search access by serial number, brand name, date of purchase, cost ect…
Manage and maintain all inventories of printer, and copiers. Ext...
Building, repairing and upgrading PC Hardware.
First, Second, and Third line of Support for Hardware and Software problems.
Designed Quality standards and procedures for testing the setting up, repair, and maintenance of installed PCs, printers, and modems.
Virus and Spyware removal.
Bios and Windows Password removal for Laptops and Desktops.
Blue Raven Technology
03-27-2008 to 12-30-2012
depot tech/ Senior Computer Technician
http://www.blueraventechnology.com/
Ability to listen to prospects and visualize solutions that can deliver business benefits.
Ability to easily learn and become proficient with new technology.
Analyze problems effectively to provide short and long term solutions.
Support Wide range of third party applications. Application List available upon request.
Designed Quality standards and procedures for testing the setting up, repair, and maintenance of installed PCs, printers, and modems.
Virus and Spyware removal.
Building, repairing and upgrading PC Hardware ( including apples)
Build computers onsite with hand selection of all components.
First, Second, and Third line of Support for Hardware and Software problems.
Bios and Windows Password removal for Laptops and Desktops.
Laptops of all brands n no less (Dell, HP,Toshiba, Apple, Acer, Etc…)
Revere Tech Solutions
01-01-2013 – Present (Old BlueRaven Technology)
Senior Computer Technician / Component Level Repair Technician / Senior Team Leader
Triage and repair Apple, Sony, HP, Compaq, Dell, Lenovo, Toshiba,Vizio,Panasonic,Microsoft, Acer & Samsung notebooks and desktops
• Maintain a high level of repair quality
• Laptop and Desktop Images Backup,Norton Ghost
• Repair high volumes of units
Diagnosed all brands of computers for software and hardware repair
• Established and maintained a positive relationship with customers
• Executed Break / Fix repairs in house and on the road
• Created a database with notes on completed repairs and services provided.
Responsible for repairing motherboard”Logic Boards”
• Soldering Components “BGA,IC”
• Chip replacements,Reflow
• Dc jacks and many ports”usb,hdmi,audi,ethernet…etc”.
Responsible for training and supervising a group if techinicians
• Creating computer images and backup
• Ensuring quality repairs,testing,final auditing many laptop/desktop/tablets/phones.
• Responsible for ordering parts.
Contact this candidate