Customer Service Microsoft Office
Resume:
Jonathan Lowery
IT PROFESSIONAL
My Computer Career (Technical School) 2013 - 2014
Certifications Earned:
CompTIA A+
MTA Security+
Fidelity Investments End User Support Technician September 2015 - Present Second largest mutual fund and financial services group in the world. Provides a large family of mutual funds, provides fund distribution and investment advice services. Make judgments in resolving problems of a technical nature within pre-defined limits, referring anything of a more complex nature to senior staff and technical resolvers. Deal with all inquiries effectively and responsively, deciding upon appropriate follow-up action. Provide guidance and coaching to junior associates. Analyze reports to identify continuous improvement opportunities. Remain current with system information, changes and updates. Ability to communicate and present to various levels of management. EXPERIENCE
SUMMARY
Address
1075 S Elkhart Way, Aurora CO
Mobile
(682) 351 - 5655
**********@*****.***
Experienced and knowledgeable Information Technology Professional seeking to expand into multiple opportunities: Help Desk, Installation Support, Call Center, Junior Administrator/Administrator with excellent work ethics in an independent or group setting possessing outstanding communication skills. EDUCATION
TECHNICAL SKIILLS
Experienced with setting up, installing, and repairing desktops, laptops, Signage Displays, and Hospitality T.Vs. Excellent communication skills when dealing with end users and businesses alike while providing technical support.
Experience of using and supporting a wide range of IT systems, e.g., Microsoft Office, Exchange, Wireless devices, VPN, Mobility, Networks, various commercial software. Experience in setting up basic and intermediate networks. Demonstrative skills in working in a dynamic environment with ability to learn and adapt quickly. Tier 2 Samsung Tech Support B2B LFD and Magic Info Febuary 2014 - June 2015 Samsung Electronics offers a range of products and support from Computers, Tablets, Printers, Large format displays, and appliances.
Provide support for large format displays, hospitality displays, hospitality T.Vs, and digital signage platforms that used magic info lite, Premium S, Premium S2, Premium I, Express, Video Wall S, and Video Wall I. Diagnose and resolved issues involving Postgres SQL databases, JAVA, Active Directory Policies and permissions.
Problem solve various Windows operating Systems including Windows 7, 8, 8.1, Server 2008 and Server 2012 along with Windows Embedded Standard (WES) 2009 and 7. Work in a call center handling all hardware and software calls for USA and software support for Canada while multitasking making tickets and solving partner’s issues in a timely manner. Maintain and troubleshoot network issues using basic CMD tools, Services, and basic networking knowledge.
Walmart October 2007 to Febuary 2011
Walmart number one retailer for the U.S managing and controlling inventory and sales prices while providing unmatched costumer service. Connected with many other organizations including dell, HP, Cisco, Sony, Samsung, Verizon, Apple, Ipod, and others giving their associates exposure, understanding and associated knowledge of a variety of products, hardware, and software. Use POS (point of sale) system to provide customer service and manage inventory. Work with Telxon software to order, manage, display, and research items intended for sale. Utilize Radio communication to collaborate with other associates to increase job performance. Apply Linux software to create and mange different signing and labeling options. EXPERIENCE
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