Post Job Free

Resume

Sign in

Customer Service Management

Location:
Pleasant Grove, UT, 84062
Posted:
August 31, 2016

Contact this candidate

Resume:

Tracy T. Ward

Pleasant Grove, UT *****

acwe2q@r.postjobfree.com 909-***-**** www.linkedin.com/in/mrtracyward

Senior Executive Management

Proven leader, Strategically Planning and Executing Market Expansion

Bilingual (English / Spanish), highly-versatile visionary with expertise in operations, P&L oversight, multi-location management, strategic positioning, acquisitions, mergers, and strategic planning with both startup and growth organizations. Success-oriented, results-driven and decisive professional with demonstrated abilities in market penetration, and problem solving. Proven track record of increasing revenue and industry presence and profitability. Accomplished spokesperson, thriving and collaborating with all organizational levels.

Core Competencies:

Executive Project Management

Lease Negotiations

Forecasting

Budgeting

Marketing

Business Development

Professional Experience

WESTERN BUDGET FINANCE / QC HOLDINGS, INC., Western States 1998 – 2016

Western President and Regional Director, Overland Park, KS

Manage $100M financial service group of 150 offices, top line $60M and profit of $12M, multi-faceted groundbreaking and expansion into new market in Western United States. Facilitate all day-to-day operations, review financial results. Cross-functional management, direct 1 Vice President, 5 Regional Managers, 15 Area Managers, and general oversight of more than 600 employees.

●Entered new market and opened 150 offices in multi-state area in 3 years, firmly establishing recognized brand.

●Increased profitability for 14 consecutive years through personalized customer service, key hires, dynamic site locations, and motivational leadership.

●Generated profit in 1st year of operation, enabling greater expansion than previously forecasted.

●Grew yearly revenue from $0 to $50M by adjusting business model to accommodate clients’ needs.

●Became 1 of largest sub-prime lending companies in Western United States by entering new markets, increasing profitability, and individualized customer service.

●Invited to be board member of key financial industry association due to expansive office presence in western US.

●Coordinated and led operations in multiple Western States, interacting with industry lobbyists and participating in local and state legislative hearings as member of the Legislative Committee on California Financial Providers Association Board of Directors.

●Oversaw bottom-line performance, establishing and organizing structure of management teams and office staffs, resulting in successfully taking company public on NASDAQ.

Tracy T. Ward acwe2q@r.postjobfree.com Page Two

Additional Relevant Experience

SAVE-A-LOT LTD., Central and Southern CA

Division Recruitment Director

AWARD ENTERPRISES, Western States

Owner / Operator

MOTOROLA COMMUNICATIONS AND ELECTRONICS, Riverside, CA

Communications Representative

Education

Bachelor of Science (BS), Brigham Young University, Provo, UT

Technical Skills

MS Word, Outlook, Cashwise

Affiliations

Board of Directors, California Financial Service Providers Association

Board of Directors, California Consumer Financial Association



Contact this candidate