Sales Customer
Resume:
Curtis Malcolm
North Babylon, NY *****
*************@**.***
LinkedIn.com/ln/curtismalcolm
Summary
Highly resourceful and goal oriented professional with proven track record successfully blending merchandising and technology solutions for increase market share in a competitive industry. Successful in resolving internal and external customer concerns. Excellent communication and interpersonal skills while taking on new tasks.
AmerisourceBergen 2006-2016
Customer Implementation Specialist (2015-2016)
Onsite training and troubleshooting of customer facing hardware and software. Liaison between Sales, Customer Systems Support and Merchandising teams.
Lead associate for Amityville customer transition from JDE to SAP
Retraining of key customers that lead to regain of lost revenue from SAP conversion
Lead beta tester for merchandising software. Feedback lead to significant updates for the end user
Field Sales Support Representative (2012-2015)
Enhance customer product placement and training staff on merchandising. Provide information on growth potential by review sales with store owners. Demo and implement hardware/software solutions to enhance account profitability.
Signed up 150 customer for hardware solution which led to $30 million growth in sales
Managed 20 account store resets from floor planning to completion
Successfully maintained 10 GNP territory accounts. Help staff implement successful changes in product placement and mix
Retail Support Representative (2006-2012)
Support of sales and IT departments for NY/NJ territories. Communicate promotions and sell customer facing hardware/software solutions
Successfully converted largest ($100K) volume customer in my territory from McKesson
Signed up 200 customer for hardware solutions within designated territory
Became only associate able to train dual customers after AmerisourceBergen/BellcoHealth merger
ADDITIONAL EXPERIENCE
Saks Fifth Avenue, New York, NY, Visual Merchandiser
Donna Karen, New York, NY, Visual Merchandiser
Macys, Valley Stream, NY, Lead Visual Merchandiser, Juniors
Education
Associate in Applied Science – Fashion Illustration – Fashion Institute of Technology New York, NY
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