Customer Service Representative
Resume:
Bettianne Bookman
Conyers, Georgia 30094
********@*****.***
Customer Service Specialist
Customer Service Specialist with over 15 years of experience. Where my customer service skills can be used to their fullest potential.
Experience
Bank of America Feb.2015 to Nov. 2015
Data Entry Clerk/Customer Service Representative
Accountant payables for several customers and balancing their accounts.
Checking for accuracy on the accounts and Inputting customer information into database.
Encoding checks and answering any question the customer have about their accountants.
Fulton County Government May 2014 to Nov. 2014
Administrative Assistant I/Document and Record Clerk
Inputting customer information into database that are voting, opening and closing the voting poll.
Call center answering the phone and helping the customer with their question. Making sure I solve their problems or direct them to the right person.
Department of Juvenile Justice June 1998 to Oct. 2011
Juvenile Correctional officer I/ key Control officer
Establishes and maintains an orderly and secure living, working, and educational environment for youthful offenders within the guidelines by the Department of Juvenile Justice.
Maintains discipline and security while providing direct supervision of assigned youthful offenders during their daily activities.
Provides special security intervention services for assigned institution during periods of offender unrest, escapes, or other events.
Bank of America Jan. 2007 to June 2009
Data Entry Clerk/ Customer Service Representative
Inputting customer information into database.
Encoding checks and documents into database.
Ensuring accuracy of customer orders.
Answering any customer questions and/or concerns. To solve the problems or direct them to the right person.
PROFESSIONAL DEVELOPMENT
Georgia Peace Officers Standards and Training certified and Emergency Response Certified(FEMA)
Computer skills - Windows 98, XP, and Microsoft Suite applications. OPM database.
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