Customer Service Manager

Amy Stanks

*** ************* **** ******: 703-***-****

Redwood City, CA 94065 Email: *******.******@*****.***

Objective:

Customer-centric, operationally focused individual with a “can do” attitude and spirit; excited to join a growing team where I can contribute and positively impact the team around me

Experience:

Ike’s Lair October 2015 to Present

Restaurant Manager

Redwood City and Foster City, CA

• Consistently provide excellent customer service to our customers; prioritizing, multi-tasking and leveraging our team

• Responsible for operating the store, vendor relationships and management as well as maintaining and elevating customer experience while meeting environmental health regulations and efficiencies.

• As team leader/manager, set the right tone for the team, develop & manage weekly work schedules. Develop strategies for hiring, retaining and maintaining staff morale.

• Provide our customers guidance and suggestions based on knowledge of menu and specials to assist in their selections and upsell to increase customer experience.

• Manage current catering business as well as develop and execute marketing and promotional ideas to continue growing our catering business

CINCHouse January 2014 to October 2015

(Commander in Chief, House) Irvine and San Francisco, CA

• Responsible for operations of our family while we relocated to SoCal for my husband’s new job @ Oculus and then approx. 9 months later to the Bay Area (post FB acquisition)

Academy School District 20 August 2008 to January 2014

Paraprofessional Severe Special Needs (SSN)

Discover Canyon Middle & High School, Colorado Springs, CO

• Provided assistance to severe special needs teachers; assisted in instruction, provided for medical and health needs of special needs students as well as provided clerical support to teachers

• Responsible for providing assistance with daily functions for SSN classes to include behavior support, life skills instruction, implementation of daily and long term lesson plans

• Assisted in providing tube feeding and toileting of students (to include lifting 50-100+ lbs.)

CINCHouse August 2001 to August 2008

(Commander in Chief, House) Ashburn, VA and Colorado Springs, CO

• Responsible for operations our our family after birth of our second (and final) child to be a ‘stay at home’ mom

Northwest Federal Credit Union (CIA May 1998 to August 2001

Marketing & Event Planning, HR and Teller

Herndon, VA

• Responsible for marketing and events planning for employees of the Credit Union for Central Intelligence Agency (CIA), to include Annual Holiday party, Summer Picnic and sporadic events throughout the year

• Provided administrative support to the Human Resource team Department

• Supported member teller transactions for both covert and non-covert credit union members

First Union Bank September 1996 to May 1998

Bank Teller

Herndon, VA

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