Machine Operator Technician

KEINY BATISTA

*** ******* ******, **********, ** 06608

203-***-**** (C) ***********@*****.*************.*** Fluent in Spanish

OBJECTIVE

Seeking to gain experience in the IT field to utilize my training and education. EDUCATION

Porter & Chester Institute- Stratford, CT Graduated July 2015 Computer Networking & Technology Program

Certifications: Network +, Microsoft Windows 7 & A+ Computer Network Technician Apprentice

Provide computer and network related repair services throughout the campus

Laptop/ desktop hardware replacement maintenance which includes wire and wireless sub networks

Perform user support and network administration operations which includes virus detection and removal

System formatting and data recovery

Computer Technology Summary

Systems: Windows XP Pro, Windows Vista, Windows 7, Windows 2000, Window Server/ Active Directory Hardware: Installing, Configuring, upgrading, diagnosing and troubleshooting system hardware and peripheral devices such as motherboards, processors, memory, printers, and networking equipment such as hubs, switches, wireless routers and access points

Security: Applying security concepts to PCs and networks, encryption, firewalls, secure Web communication, wireless networks, and protection against malicious attacks and viruses IT EXPERIENCE

PORTER AND CHESTER INSTITUE, Stratford, CT [2014-2015] Site Administrator

Monitor TECH KINGS.US website in Computer Network Technology course

View trouble calls and set up appointments

Assign computer technician to analyze the problem

Arrive at site location, resolve issues, and document information

Helped in all phases of Servers Migration

WORK HISTORY

SUBWAY HEADQUARTERS Milford, CT [November 2015 – February 2016] Help Desk Technician

Diagnosed problems over the phone using pre-described troubleshooting techniques via phone and/or remote software tools. Solve all problems in a timely manner, ensuring accurate first call resolution and customer satisfaction

Followed proper escalation procedures if first call resolution is not achieved within the appropriate time frame

Developed technical knowledge by attending training classes and reading technical documents LATEX INTERNATIONAL Shelton, CT [October 2013 –March 2014] Machine Operator

Work on production floor, gather material, and input in machine

Take out and weigh latex materials

Document information

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