Technical Support Maintenance

System Support Specialist

Objectives

Extensive background in properly analyzing telecommunications networks, specifically with regard to installation, hardware and software configuration and testing for Telecommunication, IT and Aeronautical fields. Designed, installed and commissioned turn-key system projects requirements with clients and internal and external stakeholders, based on RFP, client specifications and relevant ICAO standards. Execute complex data analysis and database configuration of Voice Communication Systems. Design of the telecom infrastructure and assist preparation of technical specifications and data sheets. Expertise in software & hardware is testing conducted on integrated systems.

System Knowledge

Networking: TCP/IP /UDP/ DHCP / DNS / SMTP / HTTP / FTP/WIRESHARK/NETWORK TROUBLESHOOTING

Programming languages: Visual Basic.Net / C / C++ / VB script

Operation Systems: Windows 2000/ XP/Windows 7 /8/ Linux/ UNIX

Web Development: Html, Xml, ASP.NET, Database, SQL Server

Software and hardware verification process

Channel bank Adtran 850, Multivoip 410, redundancy Dataprobe Switch (RSS-16),Multiplexors LOOP Telecom

Experience in using various lab test equipment: Mulitimeter, Osciioscope, Signal Generator, TIMS, T1 Call Analyzer and Fiber Optic Testers, Anritsu Site Master, PCM Analyzer (BERT Tester)

Fiber optic and Wireless communication

Voice Communication Switching System; (Liberty Star-3, Garex 220, LV 2000)

Installation, configuration and support of VoIP equipment

Technical proficiency; Microsoft Outlook, Word, Excel, Visio and Power Point to facilitate the timely completion of job duties on a daily basis

Data Networking Installation and Repair (switches and routers configuration)

Fiber Optics Installation and Repair (Multi & Single Mode, Patch Panels)

Copper Installation and Repair (Voice, T1, xDSL)

Six Sigma and Lean Manufacturing Foundations

Root Cause and Corrective Action, ISO9000, QS9000

Career Overview

Electronics/Communication Technologist Intelcan Technosystems (www.intelcan.com) 2009 - Present

Achieved 100% of successful installation and commissioning of Voice Communication Systems for seven airports: New International Airport in Quito, Ecuador; Johan Adolf Pengel International Airport and Zorg En Hoop in Paramaribo, Suriname; Cheddi Jagan International in Georgetown Guyana; Busan International Airport, Republic of Korea; Norman Manley International Airport, Kingston, Jamaica; Saint Isabel Airport, Equatorial Guinea;

Prepare engineering reports with schedules, budgets, installation, maintenance, factory and site acceptance tests and plans.

Execute projects, detailed designs, equipment procurement, field installation and customer support.

Facilitate specialized and focused training sessions on the use of Voice Communication System and related technology; training was 1-7 days in length for 37 air traffic controllers and 9 maintenance technicians.

Software and hardware verification process

Strategic operation, maintaining and supporting of Voice Communication Switching System (VCSS) for Air Traffic Control Centers

Developed and implemented manuals, training materials and instruction procedures for end users Crimpers,

Cat5/Cat 6 cable testers, tone generators, Fiber Optic test instruments

Racks installation and wire wrapping

Running and termination cables (MDF, IDF)

Assisted in installation for Microwave Packet Radio (Alcatel-Lucent 9500)

Assisted in VHF/HF radio installation and commissioning

PBX installation and configuration

CCTV installation and configuration

Equipment Service Technician Manitoba Telecom Services (MTS Allstream) (www.mts.ca) 2007 - 2009

Professional experience in the telecommunication field involving many different types

of telecommunication equipment including Carriers, Multiplex, PCM and Fiber Optics.

Successfully commissioned more than 300 Alcatel routers which serve for IP TV (Alcatel Lucent 7330) and ADSL over Manitoba province. ($10M Project)

Integrated equipment for fiber optic and wireless communications

Tested Alcatel-Lucent 7330 ISAM fiber-to-the-node system

Installed Satellite Fibers panels included fiber connection.

Configured Nortel Optical Multiservice Edge (6500)

Installed BDFB (Battery Distribution Feeder Bay 30-60 Amp)

Tested alarms in Central Office and Outside Cabinets

Computer Service Technician (contract) 2006-2007

Intellys Corporation (www.intellys.com)

Commissioned 46 Communications system with 100% accuracy in 7-11 stores less than 3.5 months instead assigned 6 months.; my duties were to perform installation, configuration and support networking equipment such as Access Points, Windows Server 2003, Point of Sales, and Hand held terminals in “7-11” stores across Manitoba province.

Technical support on site and over the telephone.

Provided customer support, servicing, maintenance, faultfinding.

Performed backup and recovery implementation.

Performed network troubleshooting and technical support.

Product Support Specialist 1998-2006

Motorola Corporation (www.motorola.com)

Inspected on production stages and examined of final product combined with support of pilot and proto projects.

Tested and measured equipment, computers, terminals, radios and electronic devices.

Wrote and implemented VB scripts which improved operational tasks by 30% in Motorola Corporation.

Inspected on production stages and examined of final product.

Tested and measured equipment, computers, terminals, radios and electronic devices.

Managed Quality of Fixed Data systems.

Provided support of Quality Audits, customer complaints, specification reviews, procedure maintenance, preventive Action

and Nonconformance.

Education & Professional Development

Diploma of Software Computer Engineer

Technological College, Beer-Sheva, Israel

Digital Voice Switch-Garex-220, Busan, South Korea

Voice Communication System-Liberty Star-3, Harris, Gatineau

VB.Net-Three course program, University of Winnipeg

Alcatel 7330 ISAM Fiber to the Node

Installation and Configuration, Manitoba Telecom Service, Winnipeg

Six Sigma Foundation-Motorola, Arad, Israel

UNIX-Technological college, Beer-Sheva

CCNA packet tracer, Ottawa

CCNA wireless,Ottawa

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