Desktop Support Engineer
Resume:
GANESHKUMAR. P
* *A, Town Station Road, Mayiladuthurai, Nagapattinam, TamilNadu – 609001 (India)
) +91-962*******, +91-786******* : *******.**@*****.***
DESKTOP SUPPORT & IT SUPPORT PROFESSIONAL
Seeking assignments commensurate with my analytical and technical skills in a dynamic organization of National / International repute
PROFILE
Technically Competent, diligent and result oriented Software Professional, offering Over 5+ years of rich exposure across Desktop Support, IT Support across IT Domain, currently spearheading as a Desktop Support with Essar Group
Managed a team of System Engineers responsible for building, deployment, recovery and new technology installs for entire Asset Lifecycle of 2500+ PCs and laptops.
Excellent time management skills with proven ability to work accurately and quickly prioritize, coordinate and consolidate tasks whilst simultaneously managing the diverse range of functions from multiple sources.
Technical Skills
A+
Troubleshooting for PC’s, Laptop’s & Peripherals
Client Operating Systems
Windows XP,Windows 7, Windows 8 & Windows 8.1
Client Mail Configurations
MS Outlook
Server Hardware
HP Proliant DL380G5, DELL Power Edge R410, HCL Infiniti Global Series
Operating systems
Windows 2003, Windows 2008/R2 & Windows
CAREER GLIMPSE
ESSAR Mar’14-Aug’16
Desktop Support Engineer
Installing, Configuring, and Administrating Windows 2003/2000 Server Editions and Administrating Windows 7, Windows XP boxes
Implementing and administrating the Active directories, Active directory services and group policy, manage VPN's configuration and maintenance
Technical Support for the users such as, PC hardware, software installations, start-up issues and networking problems
Configuring group and system policies for all types of users to access resources on the servers or across the network, Networking and related support to Users/Clients
Manage user accounts, permissions, email, and Firewall, anti-virus
Remote Desktop Connections, PC Anywhere
Remote Desktop Connections, PC Anywhere
Responsible for maintaining &updating server backups, software updates etc
Oversee software and network security
Testing and evaluating new technology
Keeping inventory of hardware and maintenance records
Creates and maintains good technical documentation
Conducting electrical safety checks on computer equipment
KENTZ - SAUDI ARABIA Jan’12-Jan’14
IT-Support Assistant
JPE-2 EXPANSION PROJECT & ARAMCO MANIFA CORE HYDROCARBON FACILITIES PROJECT
Windows 2003 & 2008 server and Active Directory Configuration
Configuring DNS, DHCP, FTP Server
Designs, installs, upgrades, configures, and repairs local and wide area network hardware and infrastructure
Experience in online Troubleshoot, and wide area print and File share
Ensuring data is backed up on a regular basis using Backup Exec software
Manage ISA, TMG Server and Exchange Servers
Monitors system performance and implements performance tuning
Manage user accounts, permissions, email, and Firewall, anti-virus
Perform on-site and remote technical support
Oversee network and server configuration maintenance and management
Computer security and anti-virus updates etc
Creates and maintains good technical documentation
Testing and evaluating new technology
Conducting electrical safety checks on computer equipment
Induct and train new staff on the computer systems and company policies
Keeping inventory of hardware and maintenance records
Ensuring all software is properly licensed and up to date
Create strategic goals and convert to easily implemented plans
CITY SOLUTION May’09-Dec’11
Desktop Support Engineer
Installing and Trouble Shooting of Windows OS
Troubleshooting of System & Printer Peripherals
Maintaining and troubleshooting LAN related issues
Configuring and troubleshooting local, network printers
Operating systems (win xp, and win 7)
Desktop and laptop hardware troubleshooting
Regular system administration and undertaking Server maintenance
Installing/Uninstalling and configuring application software and system software
ACADEMIA
M.Sc., Master of Science in Computer Science Bharathidasan University, Tamilnadu, India 2007-09, 74.29%.
B.Sc., Bachelor of Science in Computer Science Bharathidasan University, Tamilnadu, India 2003-2006, 59.05%
Extra Activities and Knowledge’s
Image Editing,
Adobe Photoshop, PageMaker and MS-Office
Typewriting in English – Higher Grade
Passport Details
Passport Number : F9741671
New Passport Number : N4641674
Place of Issue : Trichy
Date of Issue & Expiry : 19-11-2015 to 18-11-2025
Date of Birth: 4th Jan, 1986
Declaration
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Place: Mayiladuthurai Yours Sincerely,
Date: 05-07-2016
(GANESH KUMAR. P)
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