Engineer Management
Resume:
*.Andrew Spang
Coraopolis PA, **108
**********@*****.***
2.Profile
Location: Coraopolis, PA
Profile: Andrew Spang is a Cisco Certified Network Professional in Routing and Switching. Andrew began his IT path in 2010 when he was a NOC Engineer Intern for Netserve365 and has been working in a technical environment since. He earned his CCNA in 2012, his CCNP in 2015.
3.Professional / Technical Skills
Datacenter Experience
Cisco Routing
Cisco Switching
Alcatel-Lucent
Troubleshooting
Network Monitoring
EIGRP
OSPF
BGP
RIP
RIP V2
VTP
ACL
Vlan
TCP/IP
Juniper Network and Security Manager
Active Directory
Change Management
Request Management
Recovery Procedures
Outage Management
Escalation Management
Documentation Management
Operational Process Documentation
4.Certifications
CCNP Route (2015)
300-101 Implementing Cisco IP Routing
CCNP Switch (2015)
300-115 Implementing Cisco IP Switched Networks
CCNP Troubleshooting (2015)
300-135 Troubleshooting and Maintaining Cisco IP Networks
CCNA (2012)
MCITP (2011)
5.Experience
Contract worker for Cisco Systems Inc. Pittsburgh, PA Aug 2015-Dec 2015
Network Consulting Engineer
Support Network Optimization Services and deliverable at external customer site PNC
Troubleshoot and push TAC cases
Preform after hours upgrades
Train new employees
University of Pittsburgh Medical Center Aug 2012 – Aug 2015
Data Communications Specialist
Perform physical maintenance on data center network equipment
Replace defective fiber, Cat 5, SFP, and XFP in the data center
Troubleshoot and resolve network issues
Monitor network traffic to detect issues before they affect users
Train new employees
Questeq Nov 2011 – Aug 2012
Desktop Engineer 2
Supporting Heritage Valley Health System's IT department
Assisting system specialists on priority projects
Identifying and resolving a wide variety of problems that customers experience
Refurbish desktop and laptop computers
Ceeva Jul 2011 – Jul 2011
Junior Network Engineer
Update server class software
Monitor backups and eliminate errors
Configure and image new client computers
Support senior network engineers on projects
Heritage Valley Health System 2010
Help Desk Intern
Hardware and software troubleshooting
Set up new systems to be used in the hospital
Preform preventative maintenance on multiple systems
Support help desk operations
Netserve365 2010
NOC Engineer / Intern
Utilized multiple help desk ticketing systems
Analyzed problems and found solutions or discovered a work around
Answered phones and resolved clients issues
Assessed monitoring software readouts to find problems on client machines
BASF Feb 2004 – Mar 2010
Chemical Operator
Achieving assigned tasks by collaborating with coworkers
Managing production records and reporting the deviation of values to management
Controlling chemical reactions by operating a computerized workspace
Manufacturing chemicals by combining of raw material in specific amounts
Allied Security Cranberry Dec 2000 – Jan 2004
Asset Protection Specialist
Patrol the premises and multiple data centers
Investigate and report any suspicious activity
Respond to alarms and emergency situations
Train new security personnel
6.Education
Pittsburgh Technical College – Oakdale, PA
Associate in Science Degree, Information Technology, January 2011
Dual major in Network Security/Computer Forensics and Network Administration – GPA: 3.88
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