*.Andrew Spang

*** ******* **.

Coraopolis PA, **108

724-***-****

acwdv4@r.postjobfree.com

2.Profile

Location: Coraopolis, PA

Profile: Andrew Spang is a Cisco Certified Network Professional in Routing and Switching. Andrew began his IT path in 2010 when he was a NOC Engineer Intern for Netserve365 and has been working in a technical environment since. He earned his CCNA in 2012, his CCNP in 2015.

3.Professional / Technical Skills

Datacenter Experience

Cisco Routing

Cisco Switching

Alcatel-Lucent

Troubleshooting

Network Monitoring

EIGRP

OSPF

BGP

RIP

RIP V2

VTP

ACL

Vlan

TCP/IP

Juniper Network and Security Manager

Active Directory

Change Management

Request Management

Recovery Procedures

Outage Management

Escalation Management

Documentation Management

Operational Process Documentation

4.Certifications

CCNP Route (2015)

300-101 Implementing Cisco IP Routing

CCNP Switch (2015)

300-115 Implementing Cisco IP Switched Networks

CCNP Troubleshooting (2015)

300-135 Troubleshooting and Maintaining Cisco IP Networks

CCNA (2012)

MCITP (2011)

5.Experience

Contract worker for Cisco Systems Inc. Pittsburgh, PA Aug 2015-Dec 2015

Network Consulting Engineer

Support Network Optimization Services and deliverable at external customer site PNC

Troubleshoot and push TAC cases

Preform after hours upgrades

Train new employees

University of Pittsburgh Medical Center Aug 2012 – Aug 2015

Data Communications Specialist

Perform physical maintenance on data center network equipment

Replace defective fiber, Cat 5, SFP, and XFP in the data center

Troubleshoot and resolve network issues

Monitor network traffic to detect issues before they affect users

Train new employees

Questeq Nov 2011 – Aug 2012

Desktop Engineer 2

Supporting Heritage Valley Health System's IT department

Assisting system specialists on priority projects

Identifying and resolving a wide variety of problems that customers experience

Refurbish desktop and laptop computers

Ceeva Jul 2011 – Jul 2011

Junior Network Engineer

Update server class software

Monitor backups and eliminate errors

Configure and image new client computers

Support senior network engineers on projects

Heritage Valley Health System 2010

Help Desk Intern

Hardware and software troubleshooting

Set up new systems to be used in the hospital

Preform preventative maintenance on multiple systems

Support help desk operations

Netserve365 2010

NOC Engineer / Intern

Utilized multiple help desk ticketing systems

Analyzed problems and found solutions or discovered a work around

Answered phones and resolved clients issues

Assessed monitoring software readouts to find problems on client machines

BASF Feb 2004 – Mar 2010

Chemical Operator

Achieving assigned tasks by collaborating with coworkers

Managing production records and reporting the deviation of values to management

Controlling chemical reactions by operating a computerized workspace

Manufacturing chemicals by combining of raw material in specific amounts

Allied Security Cranberry Dec 2000 – Jan 2004

Asset Protection Specialist

Patrol the premises and multiple data centers

Investigate and report any suspicious activity

Respond to alarms and emergency situations

Train new security personnel

6.Education

Pittsburgh Technical College – Oakdale, PA

Associate in Science Degree, Information Technology, January 2011

Dual major in Network Security/Computer Forensics and Network Administration – GPA: 3.88

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