Microsoft Office Technical Support

Mary P. Culver

Hamilton, NJ *****

609-***-**** • ****.******@*****.*** • https://www.linkedin.com/in/mary-culver-47600112

Computer Network Technician

•Highly technical professional with extensive experience in troubleshooting and resolving network and server issues for desktops, laptops, and mobile phones to ensure client satisfaction.

•Experienced in fixing, installing, and upgrading wired and wireless PC hardware, as well as identifying, removing, and protecting computers against malware and spyware software.

•Recognized for effectively training new users on equipment and software applications, as well as introducing new computer technicians to company practices and standards.

•Adaptable professional with proven success quickly learning and mastering new technology; proficient in a range of computer systems, languages, tools, and testing methodologies.

•Proficient in Windows platforms, Microsoft Office applications, Adobe Suites, Visual Studio Suites, VPN, Oracle Client Software, and virus products.

Technical Proficiencies

Networks & Servers:

LAN; Server 2018 and Server 2012, including Exchange Server, Blackberry Server, and Shared Servers.

Printers & Backup:

IP Schema; Arcserve; Task Smart; Veritos

OS &

Software:

Windows 8; Visual Studio 2003, 2005, 2008, 2010 Ultimate; PL/SQL Client; Benthic Software; Ultra Edit; Oracle 6i, 9i, 9.1, 9.2, 10.2; Virtual Machine in XP Mode; Interaction Client: VPN/Checkpoint; All Microsoft Office applications; Virus protectors; Adobe products; Heat; CRM; Symantec Imaging, SCCM, LANDesk.

Professional Experience

Value Options/Beacon Health Options, Mt. Laurel, NJ

Computer Network Technician (2014 – Present)

Point person charged with providing hands-on and telephone technical support services on all office network, software, application, desktop, laptop, and phone issues for internal and remote branch locations.

Key Achievements:

•Developed a reputation for effectively prioritizing and responding to all tickets within 24 hours.

•Excel at configuring computers for users, installing software, and coordinating vendor support.

•Utilized skills in Wasp to enter all hardware assets into asset management database.

•Served as point of contact for contract with Horizon BCBS with a focus on requesting access for at least 15 different applications for over 500 users to access medical records.

•Steered migration of users from Office 2007 to Office 2013 by pushing it through SCCM.

•Hosted training classes for Avaya phone software users to learn remote access techniques.

International SOS, Trevose, PA

Computer Network Technician (2013 – 2014)

Supported the set-up, configuration, and issues resolution of computers for users with a focus on minimizing downtime and maintaining optimal performance.

Key Achievements:

•Ensured timely, accurate hardware and software issue repairs, maintenance, and upgrades.

•Established positive end user relationships by quickly, appropriately responding to questions and providing valuable insight and advice on information technology processes.

Petersons, A Nelnet Company, Lawrenceville, NJ

IT Technical Analyst (2001 – 2013)

Served as the primary technician with responsibility for supporting 250 internal users with computer and software issues resolution, configuration, and repairs for the educational publishing company.

Key Achievements:

•Developed a talent for working independently to prioritize and resolve all technical issues in a timely, professional manner.

•Effectively responded to all tickets within 24 hours, regardless of urgency of issue.

•Maintained the daily backup of more than 100 gigabytes, including a TL895 tape library and NAS24000 backup server.

•Accountable for managing an Exchange Server, Blackberry server, and Active Directory.

•Honored as five-time recipient of the “Cracker Jack” award, a peer-to-peer recognition program that recognizes excellence in service to the business.

Previous experience: Computer Operations Manager (1998 – 2001); Supervisor / Manager (1996 to 1998); and Computer Operator (1995 to 1996) for Petersons.

Education and Training

Associate of Applied Science in Computer Operations

Mercer County Community College, West Windsor, NJ

Professional Training:

Windows NT Workstation

Windows NT Technical Support

Windows NT Enterprise

Microsoft Exchange Server

Contact this candidate