Customer Service Representative

Tiffany Charles

***** ********* **** **. #****

Cypress, Texas 77433

832-***-**** mobile

OBJECTIVE: A rewarding position that engages responsibility and significant challenges.

SUMMARY OF QUALIFICATIONS

A highly organized and detail-oriented administrative professional with 10 years experience providing thorough and skillful administrative support to senior and mid-level executives.

Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals.

An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels.

Notable areas of expertise: Basic accounting principles, ten-key, payroll and employee tax regulations, strong communication and problem-solving skills.

Computer skills: MS Word, Excel, PowerPoint, Internet

PROFESSIONAL EXPERIENCE

Cypress Fairbanks Independent School District, Houston TX

Registrar/Attendance Secretary August 2011 – Current

Maintain confidentiality surrounding student records and information.

Maintain report card grades, emergency card information, and student demographic information.

Collaborate with campus administration to prepare for, organize, and facilitate the new student registration process.

Coordinate work flow and task completion within the office.

Maintain current attendance records as required by the district and the state, including

a. Admissions, qualifications, and registrations;

b. Keeping records of second-language students;

c. Entering absences into the computer;

d. Handling correspondence to parents of students who have excessive absences;

e. Filing all excuses for absences; withdrawing students; and

f. Keeping appropriate personnel apprised of changes in attendance records.

Prepare official attendance reports in accordance with district and state policies and procedures

Assist the campus secretary in performing all office procedures.

Perform other duties as assigned by the principal.

Instructional Aide, 1/2007 – May 2011

Worked alongside a supervising teacher assisting 5th grade students in a Reading 180 Classroom

Worked in small groups tutoring students using Touch Phonics and other reading programs

Acted as the teacher on many occasions teaching whole group lessons to the students

Supervised the students throughout the day

Offered private counseling sessions as well as times of needed discipline sessions

Automatic Data Processing, Inc. (ADP), Houston, TX

Conversion Coordinator, 3/1997 – 5/2000

Acted as liaison between sales department and clients to ensure seamless program implementation.

Responsible for setting the tone for client relationships by maintaining strong communications, initiating innovative solutions and establishing goal-oriented settings.

Processed client profiles and organized office systems to ensure smooth workflow.

Customer Service Representative

Offered and implemented creative resolutions to customer grievances and concerns.

Monitored client profiles for continued customer satisfaction following problem resolutions.

EDUCATION

2010: Grand Canyon University, Online Classes, Secondary Education/Minor English

2007: Kaplan University, Online Classes, Diploma of Graduation December 2009

1992: Diploma of Graduation, Jersey Village High School, Houston, TX

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