Customer Service Sales
Resume:
Dawn J. Mclean
Bethpage, New York 11714
************@*****.***
Objective: Customer service representative
Profile: Accomplished customer service and retail sales professional with 30 years experience.
SKILLS SUMMARY
• Relationship Management • Sales / Lead Generation
• Problem Solving / Troubleshooting • Customer Satisfaction and Support
EXPERIENCE
Consultative Sales Associate and Customer Service Associate 1986 to Present
Sears Roebuck and Company
Hicksville, New York
Provides polite and prompt customer care in a fast-paced retail sales environment.
Excellent telephone presence and effective interpersonal skills.
Researches and resolves customer complaints in a timely manner, which results in increased customer satisfaction levels.
Acquires and communicates detailed product line knowledge to enable customers to make informed purchasing decisions.
Establishes new credit card accounts by interfacing with consumer credit reporting agencies.
Initiates sales calls to established customer base.
Processes retail point-of-purchase sales transactions.
Facilitates restocking of merchandise using automated database systems.
Liaises with warehousing and supply chain operations to determine product availability.
Substitute Teacher’s Assistant 2003 to 2014
Nassau Board of Cooperative Educational Services
Garden City, New York
Assisted pre-K to high school students with disabilities in classroom settings.
Accompanied children with special needs and teachers on field trips.
TECHNOLOGY SKILLS
Microsoft Word, WordPerfect, Internet research skills
EDUCATION
Associate in Science, Business Administration (2009)
Farmingdale State University, Farmingdale, New York
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