Admin

LIZETTE CASTRO PATAWARAN

Contact Nos. : 006*-******** (SG) / Email: ******@*****.***

Address: Blk 312 Serangoon Ave 2# 12-186, Singapore 550312

With more than 14 years of extensive background in Human Resources, Administration and Secretarial and Sales, I am seeking for a better opportunity with a growth oriented organization, to fully utilize my communication, organizational & problem solving skills.

FUNCTIONAL / PROFESSIONAL SKILLS OVERVIEW

Human Resource Management & Information

Procurement & Material Control

Executive Secretarial / Clerical

Administration

Initial Recruitment / Resourcing

Accommodation

Orientation / Training

Employee Relations & Performance Appraisals

Medical & Workmen Compensation, Insurance

Multitasking & Time Management Skills

Microsoft Office, Oracle/ERP, Web Design

Sales

Worked with multinational companies where English is the common language.

Dynamic and performance-driven administrative and sales professional with strong organizational, customer service, and communication skills. Multi-disciplinary industries expertise with emphasis in Records Management, Recruitment, Policies & Procedures, General Administration and Personnel Management, and Sales.

An effective communicator with excellent relationship building & interpersonal skills, strong analytical, problem solving and organizational abilities and possess a flexible and detail-oriented attitude.

CONVERGYS, Philippines Mar 2015–July 2016

A world-class customer management firm with up to 150 service centers in 31 countries. Clients around the globe benefit from their exceptional services, geographic footprint, and ability to support 47 languages worldwide.

(Website: http://www.convergys.com)

Sales Associate I

(Account: Sprint – an American telecommunications holding company that provides wireless service and is a major global internet service carrier)

Provides assistance to existing customers regarding their accounts, new line of services and other inquiries

Make sales and qualify new customers of Sprint service

Builds repeated sales through strong customer relationships by focusing on customers’ wants and needs

Use company’s tools, website and database to update and further qualify existing and new customers

Works with a team to meet target sale for a day and month end

Attends training if required by the program

PETROMAR PIPING SYSTEMS, LLC., Sultanate of Oman Mar 2013– Jul 2014

PPS is a manufacturer of High Density Polyethylene (HDPE) Pipes, Pre-insulated Piping Systems, Pipe Insulation, & Insulation Boards. (Website: http://www.petromarpipingsystems.com)

HR Department – Administration Executive

(Reporting to the Head of HR & Admin)

Delivers an effective HR generalist service through efficient planning and execution of work processes including recruitment process, visa formalities, visa deposit, mobilization & demobilization

Manage and maintain personnel records in accordance with company procedures, including passports & visas for all expatriates and issue advises to the concerned individual for timely renewal.

Assist in providing employee services & advising on related matters.

Prepares & Submits Monthly Attendance & Overtime for all employees for further payroll action.

Invite bids from Insurance Companies for medical coverage as required by the Local Labour Law, prepares bid comparison and award proposal for approval by the Management.

Administer & keep track on movement of Company owned transportation ensuring optimization of utilization, availability and safety of transport services.

Keep records of telecommunication facilities, ensuring that the payments are made on time.

Keep records of water & electricity bills for the Company & employees provided Accommodations, ensuring that the utility bills are paid on time.

Maintain records of company Leased Accommodations & initiate steps for timely renewals/new acquisitions/vacating as identified by the need.

Issue requisitions for stationeries needed by the office, ensures timely receipt and manage usage.

KHARAFI NATIONAL Co., LLC., UAE October 2007 – June 2012

A leading developer of infrastructure projects in water, wastewater treatment and reclamation, district cooling, solid waste management and enhanced oil recovery as a leading contractor to the petroleum, chemicals, power, and commercial sectors in the Middle East and Africa. As developers of infrastructure, KN-UAE is pursuing projects on a BOT (Build, Operate and Transfer), BOO (Build, Own, Operate and Transfer) or PPP (Public – Private Partnership) basis. (Website: http://www.kharafinational.com)

HR Department - Office Administrator & Senior Secretary

(Reporting to Corporate Human Resources Manager)

Handling HR activities which involve Administration, Recruitment, Accommodation, Employee Relations, and Learning & Development Units, providing services to projects and other departments.

Delivers an effective HR generalist service through efficient planning and execution of work processes including recruitment process, visa formalities, visa deposit, airport pick-up and accommodation up to the completion of joining formalities for new employees.

Coordinates with Administration Unit for Medical and Residency formalities for new employees.

Undertake interviews for new, existing, resigned, terminated or dismissed employees in accordance with company HR procedures and UAE Labour Law.

Maintains professional confidentiality regarding employee personal and company’s sensitive information.

Manage and maintain personnel records in accordance with company procedures.

Act as a focal point for employees issues including grievances, discipline and vacation, and refers sensitive issues to Corporate HR Manager.

Identify, analyze and solve HR issues and contribute to HR day-to-day process

Prepares reports and schedule to ensure accuracy and efficiency.

Liaise with other departments and agencies to develop and maintain constructive and cooperative working relationships

Records & process all relevant documents (i.e. Resignations, Terminations, Dismissals, Warnings & Penalties) complying with the UAE Labor Law & the Company procedures, policies & standards.

Prepares & submits Timesheets & Overtime, Leave Forms & Leave Return Forms for all HRD employees generated through Oracle (HRMS/Payroll/SSHR).

Maintains & Logs Incoming and Outgoing documents for easy access & tracking

Receives & Distributes correspondences to the concerned individual.

Prepares/Drafts correspondences emanating the Department

Maintains proper filing system as per ISO Standard

Order, dispense and maintain office supplies required for regular administrative generated through Oracle (Procurement).

Arrange and coordinate meetings, company events, conferences, and hotels as required.

Follow and maintain Company standards in accordance with Quality System requirements

Participates in the annual internal & external audit.

AL HAMRA HOTELS MANAGEMENT UAE April 2005 – June 2007

Member of One of the Greatest Hotels in the World, a specialist in the development and management of hotels and resorts and is committed to delivering outstanding quality and commerciality within the global hospitality marketplace, to the benefit of its guests, partners and owners. (Website: http://www.alhamrafort.com)

Personnel & Human Resources Officer cum Executive Assistant

(Reporting to the Human Resources Manager & Managing Director)

Responsible in ensuring that hotel staffs are following international standards in regards to their appearance, hygiene, attitude both in dealing with their colleagues & hotel guests

Handles more than 1,200 employees and act as the key person for their concerns, complaints, request and personal issues, to be directed to the MD’s office.

Interview & Recruit candidates for open vacancies.

Prepares & monitors Employees Joining Documents.

Prepares documents for Visa processing in connection with U.A.E. Labor Laws, including Visit/Employment/Transit/Family Visas, Visa Transfers, Visa Cancellation, etc.

Coordinates with international travel agency for arrival & departure of employees.

Coordinates with Travel Department in visa depositing at the airport.

Responsible for the arrangement of transportation for pick-up of newly joined employees, airport drop for resigned/terminated employees.

Schedules & arrange transportation for employees’ leisure timings like drop & pick-up from shopping centers in Dubai and Ras Al Khaimah, to/from the hotel accommodation.

Responsible for providing accommodation spaces for newly joined employees according to their designations and nationalities.

Ensures that employees have sufficient supplies for their accommodation needs (e.g. comforters, pillows, beds, etc.), provided by the Housekeeping Department

Schedules & prepares documents for Medical Check-ups & Police Fingerprinting for newly joined employees and other formalities in obtaining visas in UAE.

Prepares & monitors Leave Vacation Schedules and arrange company provided air ticket.

Prepares documents for the renewal of Labor Cards, Government Health Cards & Residence Visas.

Monitors & Updates 201 or Employees files with strict confidentiality

Prepares visas, hotel bookings, & transportation arrangements for business trips, events, and conferences.

Prepares correspondence emanating the Manager’s office & Public Affairs.

Ensures proper traffic of people & documents entering the office.

Interacts with all Department Heads in the preparation of general administrative tasks and in the evaluation of employees’ behaviors and conducts.

Prepares Rules & Regulations for both the hotel & employees’ accommodation and all of its surrounding premises.

OTHER ORGANIZATIONAL EXPERIENCES located in the PHILIPPINES

TENURE

COMPANY NAME / COUNTRY / NATURE

POSITION/REPORTS TO:

Nov ’02 – Mar ‘05

ETD Holdings, Inc., Philippines

(Brokerage/Sea freight/Forwarding)

Executive Secretary to the Chairman & President

Mar’02 – Oct ‘02

RISE e-Commerce Systems, Inc., Philippines

(Multi-Level & Internet Provider)

Customer Service Representative cum Executive Assistant to the Business Development Manager

Feb ’01 – Mar ‘02

Association of Pharmaceutical Trainers, Inc., Philippines

(In-house Training Services & Consultant Provider)

Executive Secretary to the Director

Jun 2000

(Internship)

Amkor Anam Pilipinas, Inc., Philippines

(Supplier of outsourced semiconductor interconnect services)

Administrative Assistant to the Administration Executive

EDUCATIONAL QUALIFICATIONS

YEAR

SCHOOL / UNIVERSITY

LEVEL

1997 - 2001

AMA Computer University, Philippines

Bachelor of Science in Computer Studies, Major in Programming

Thesis Title: “Mind Challenger” in Visual Basic 6.0 / GPA: 2.50

1993 – 1997

Ville Saint John Academy, Philippines

Secondary / High School

1987 - 1993

Colegio De Santa Rosa, Philippines

Primary / Elementary

INSTRUCTOR-LED-TRAININGS / IN-HOUSE TRAININGS

YEAR

COURSE TITLE

LOCATION

March ‘09

i.Advance Communication Skills

ii.Teamwork & Managing Teams

Kharafi National, LLC

Abu Dhabi, United Arab Emirates

February ‘09

i.Setting Goals Skills

ii.Establish & Maintain Effective Workplace Relationships

June ‘08

Time Man Time Management & Basic Interpersonal Skills

May ‘08

Communication Skills

April ‘08

Innovation: Creative Thinking

December ‘99

Y2K

AMA Computer University, Philippines

HUMAN SOFT e-LEARNING COURSES (Technology Based)

YEAR

COURSE TITLE

LOCATION

March ‘10

Administration Tasks

Kharafi National, LLC.

Abu Dhabi, United Arab Emirates

April ‘08

i.Time Management: Planning Your Day

ii.General Skills: ISO 9000

November ‘07

i.Customer Relationship Management: e-CRM

ii.Self Development: Balancing your Personal

& Professional Life

AWARDS / CERTIFICATIONS

YEAR

TITLE

LOCATION

2010

Employee of the Quarter, September ’09 – December ’09

(featured in the Company’s Transmission Magazine Issue #25)

http://www.kharafinational.com/kn/images/transmisssion/2010/Trans_25.pdf

Kharafi National, LLC.

Abu Dhabi, United Arab Emirates

2005

Employee of the Month (November)

Al Hamra Hotels Management,

Ras Al Khaimah, United Arab Emirates

1997

Fifth Honor

Secondary Education

Ville Saint John Academy,

Paranaque, Philippines

1997

Chess Champion

Inter-School Competition

COMPUTER PROFICIENCIES

APPLICATION

TYPE

LEVEL

Windows & Office Tools

Microsoft Office

(Word/Excel/PowerPoint/Access/Outlook)

Internet

Advance

Advance

Operating Systems,

Networking & Hardware

Oracle (HRMS/Payroll/SSHR, Procurement/Inventory)

Oasis (HRMS) & ADP Payroll

Visual Basic 6.0

Linux

Basic

Basic

Basic

Basic

Web Programming & Development (Website/Webpage Designs)

Dream Weaver

HTML

Basic

Basic

ELIGIBILIES

IELTS, General Training

June 2008 / Sheraton, Abu Dhabi, UAE / Band Score:6.00

IELTS, Academic Training

April 2009 / Sheraton, Abu Dhabi., UAE / Band Score: 6.50

LANGUAGE PROFICIENCIES

Tagalog

Native Language

English

Working Knowledge

PERSONAL ATTRIBUTES

Profile : Female, 37

Date of Birth : December 22, 1978

Place of Birth : Caloocan City, Philippines

Nationality : Filipino

Present Location : Makati City, Philippines

Passport Expiry Date : 15 Nov 2016 (Re-issued in PE Abu Dhabi, United Arab Emirates)

Driving License/s : i.Republic of the Philippines/ ii. Sultanate of Oman (GCC)

Availability : Immediate

PERSONAL REFERENCES & CERTIFICATES

To be furnished upon request.

Contact this candidate