Customer Service Supervisor

Shaikh Parwez Pasha

Email: **********@*****.***

Phone : 955*******,

PROFESSIONAL SUMMARY:

* ***** ** ********** ** Addar Dry Cleaning Laundry ( Qatar )

TECHNICAL SKILLS :

Operating Systems : Windows 98/2000/XP.

Packages : MS -Office / Excell.

Knowledge about internet and web based services.

General hardware and networking concepts.

OFFICE MANAGEMENT :

Telephone skills.

Typing ( 55 wpm ).

Management Skills.

Customer Service Skills

ACADEMIC QUALIFICATIONS:

Bachelor of commerce ( B.Com Computers )

Intermediate (CEC) from New Noble Junior College.

10th (S.S.C) from Brilliant Grammar High School.

Post Graduate Diploma in Computer Applications from Set win

PROFESSIONAL EXPERIENCE :

At present worked in Addar Dry Cleaning Laundry Doha Qatar as a “Supervisour” from jan 2013 to till july 28 2015

Worked as a Marketing Executive for Jyothi Audio Visuals Pvt Ltd Hyderabad India Feb 2009 to April 2012.

ROLES :

1) Supervises and coordinates activities of workers engaged in receiving, marking, washing, and ironing clothes or linen in laundry: Determines sequence in which flatwork, one-day service, and white and colored work are to be scheduled through laundry to provide quick and efficient service to customers and to regulate work loads.

2) Inspects articles to determine methods of specific cleaning requirements.

3) Inspects finished laundered articles to ensure conformance to standards.

4) Observes operation of machines and equipment to detect possible malfunctions.

5) Investigates and resolves customer complaints of unsatisfactory work or bundle shortage.

6) Studies literature of launderers' and dry cleaners' associations, and confers with salespersons to obtain information on new or improved work methods and equipment.

7) Performs other duties as described under supervisour

8) May be designated according to activity supervised as Flatwork Supervisor; Laundry-Marker Supervisor; Receiving, Marking, And Washing Supervisor; Shirt-Ironer Supervisor; Sorting-And-Folding Supervisor; Washroom Supervisor.

9) Interogration with customers with polite & respect.

PERSONAL / CONTACT DETAILS :

Name : Sheikh Parwez pasha.

Father’s Name : Sheikh MasthanVali.

Date of Birth : 01/06/1981.

Passport Number : G7058624.

Nationality : Indian.

Religion : Islam.

Martial Status : Single.

Languages : English,Hindi, Telugu,Urdu,Arabic.

Address P/R :H.No 16-2-741/d/65 Asmangadh, Tv Tower, opposite Indian gas line Malakpet, Hyderabad, Andhra Pradesh -500036.( India).

Mobile Number : 955*******,

Date: 20/05/2015

Place : Hyderabad Sheik Parvez Pasha

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