Madan S N

***/*** *** **** *********, Sun City Layout

J.P. Nagar 7th Phase, Bangalore-560078.

Mobile: +91. 809-***-****, Email: acwdph@r.postjobfree.com

Profile

A highly motivated, dynamic individual with a positive attitude towards life.

Exceptionally organized with a record of accomplishment that demonstrates creativity and initiative to achieve set goals.

A proactive learner with a flair for adopting emerging trends & addressing industry requirements to achieve organizational objectives & profitability norms.

Possesses exceptional team spirit, thereby helping in easy achievement of organizational & personal goals.

An effective communicator with excellent relationship building & interpersonal skills.

Areas of Expertise

Skill Sets

Windows Server 2003, 2008, 2012, Active Directory, DHCP, DNS and WINS Installation and Configuration.

Windows XP, Vista, Windows 7 and Windows 8.1 Installations and Configuration.

Education

2011 - 2014 BCA (Shridhar University, Undergraduate Degree)

Societies/ Memberships

•Mi TWB – Active Member and Computer Trainer Nov 2014

•VoSD – Event Coordinator Nov 2014

Employment

24X7LEARNING PVT LTD IndiraNagar, Bangalore-38.

Sr.Systems Administrator (Feb 2016 to present) .

Hired as a full-time systems administrator following initial consulting role. Provide Windows administration, Azure Administration, Network monitoring and administration, Designed and Implentation of Cost effective and Relibale Network, Dedicated servers administration, Domains Administration,Deployment of Websites IIS and Database Server administration. Also manage FTP servers,File Server, AD/DNS, Firewall,Internal Application,Attendend & biometric Administration wireless routers and Firewall. Design and implement highly available (HA) Network and Data recovery (DR) solutions for clients and employer.

Key Contributions:

> IT-Infra Setup for the new office location includes network planning, power management, Server Room setup done with minimal cost and down time.

> Mail delivery and receiving problem, poor mail service provider support has directly affected our business. We changed the vendor from GODaddy to Google Apps. Successfully migration of email service with minimal downtime.

> Resloved issue for sharing files with client and vise-verse, implemented Online file share server (downloadable link) and FTP Server. This help Client & Internal Employe to transfer the files with Cost effective, fast and relabile network.

> Proactivily administrating,Managing & Monitoring AD DS server,DNS, DHCP and, Group policy .

> Improved system security and achived robot 99.9% uptime network through setup of on perimises ANNEXGATE firewall and control the misuse of network by creating access policy on basis of company network access policy.

> Researched, recommended Specijeet,online tand ools for server monitoing,Email spaaming AD DS backup solution implemented network enhancements that improved system reliability and performance.

> Managing, Monitoring & Backup all clients dedicated server and.

> Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.

The Writers Block (TWB), Bangalore July 2014 – Feb 2016

Designation: System Administrator and Support

Department: Operations – IT Infrastructure Support

●Troubleshooting issues relating to Desktop, Laptop, Wireless, Internet and Network Connectivity.

●Understanding requirements from the clients and providing L0 and L1 support on call in order to troubleshoot the issues.

●In case the issues are not resolved, then schedule an On-site support to visit the client’s location for a resolution.

●Configuring and maintaining N-Computing server and client modules.

●Installing and configuring of organizational mailboxes (Outlook and Thunderbird).

●Installing, configuring and monitoring CCTV Cameras and handling maintenance.

●Handling Approvals for part replacements in the client’s location.

●Leading the IT team (team of 2 members) and maintaining the complete IT infrastructure across all the branches of the organization.

●Performing and supervising weekly IT audits and system performance checks.

●Handling plan/purchase approvals and decisions for requirements in IT (software/ hardware).

●Handling Pre–project IT requirement assessment and their key utilization decisions.

●Attending customer meetings to understand their expectations of IT support and coordinating for successful accomplishment of the project.

●Understanding customer needs and coordinating pre-sales RFP fulfillment and final technical need answering calls/meetings.

●Leading the team in planning and execution of client place IT requirement fulfillment and set up.

●Working with client organization is IT Team for remote assistance and content movement.

●Deploying content/product in customer site and execution.

●Installing, configuring and maintaining Adobe product suites, single license packs, add-ons and Microsoft OS and Office tools.

●Improving functional knowledge of user Management in server environment.

●Configuring and maintaining attendance machine (Access Card configuration, Add and Delete Users, Log Report, Scheduled Backup Configuration).

●Managing data backup and restore (NAS Backup scheduling and failure management). Mirroring configuration and maintenance.

●Ensuring optimum usage, performance configuration of licensed products and their updates.

Computech, Mysore Feb 2009 to Mar 2010

Designation: Support (Operations)

●Troubleshooting issues relating to desktop, laptop and wireless Products.

●Handling incoming client requests to support AMC calls.

●Efficient in resolving network, hardware and Operating system-related issues.

●Supporting the team in handling network and software-related issues in the absence of the Team Leader.

●Maintaining efficient AHT (Average Hold Time), break rooster of the team and first level escalation calls.

●Following up and educating customers to perform an operating system re-install, restore and backup data on computer, hardware part replacement (such as RAM, HDD and battery).

●Up sales of computer accessories and warranty extension after successful troubleshooting.

●Coordinating with Service centers and other departments (Support Engineers) to help the customer in case of critical part replacements (such as the motherboard, cooling fans etc.) or a major component repair.

●Coordinating with the delivery of customer orders after up selling and follow-ups until the product is delivered

Personal Data

Date of Birth: 20 Dec 1989

Gender: Male

Marital Status: Single

Nationality: Indian

MADAN S N

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