Justin Brown

(***) *** – ****

acwdow@r.postjobfree.com

Software: Trusted Link, SciQuest, Biz Manager, Supply Manager, Service Manager, CSI, PC Anywhere, Telnet, Clarify, Lotus Notes 7, GroupWise 6.0, Rumba, Remedy, AS400 Client Access, Alteris, Terminal Services, Office / Outlook ‘2010', SQL Server 7.0, SAP, Anti-Virus Security, Peregrine, Info man, Q-Term, Norton Utilities, Photoshop, Ghost Professional Imaging, PDA Support, EDI (Electronic Data Interchange)

Hardware: Dell, Hp, and Macintosh desktop and laptop hardware. Lexmark Printers, HP printers, Dell Printers, memory monitor, SCSI devices, USB, external hardware, operating system board setup

Operating Systems: Windows (Win 7, VISTA, XP, NT, 2000), AS400, Unix O.S, Mac OS (7, 8), Wise Terminals

Networking: (Netbeui, Ipx/Spx, TCP/IP, DHCP), Active Directory administration, Terminal Servers, Microsoft Exchange Server, Proxy, Ultra VNC, FTP, 10/100/1000 Ethernet Cabling, Data and Phone VOIP Cabling, Novell Admin, and Novel Net ware.

Internet: Dial up technologies, FTP servers, Outlook setup and troubleshooting, HTML, & web hosting, cabling.

St. Mary’s University

1999 - A+ Certification Computer hardware

Several Lexmark Printer Certifications

Data Mapping courses using SQL queries and Trusted Link.

Washburn High School

High School Diploma

Professional Experience:

United Health Group/Optum (Contract) 01/16 – 07/16

SR. Business Analyst EDI

Processed and analyzed all EDI 837/835healthcare claims for Optum United. I worked remotely breaking down all internal/external failed, duplicate, and successful files in excel.

I analyzed and recorded inbound data files for the company metrics revenue goals using internal tools such as Power shell and Sql to write queries that would pin point the failure within the data so it can be corrected and resent.

I recorded all volumes within our Sharepoint sites working with developers and programmers to simplify and automate our business processes.

McKesson Medical & Surgical (Contract) 04/13 - 10/15

EDI Customer Support

Provided connectivity support for all customers, trading partners/vendors/suppliers with EDI claims, purchase orders and on-line catalog purchases for all home care partner setups, errors/failures. Coordinated with end users regarding product pricing, orders, errors and implementations.

Point of contact with business relationships for main customers such as Brightree, campus universities, and home care health care providers.

Responded to all customer issues involving software connectivity, failed or delayed orders, item price modifications, and warehouse deliveries with Service Manager incident tracking system.

1st and last point of contact for EDI ordering, AS2, cXML, XML, SFTP and hosted catalog support issues. Mapping changes using Sterling Integrator, and SQL queries with Sequel.

Worked in AS400 systems and Supply Manger to monitor EDI connectivity ranging from 850/855/856/837/810/820/834/997's.

Used Biz Manager and Customer Support Interface software for cXML and SFTP transactions.

Created queries to simplify procedures with customer specifications and goals.

Fox Sports North, Minneapolis, MN (Contract) 05/12 - 1/13

IT Engineer

Main hardware/software engineer for all Fox Sports North employees and network facility.

I serviced 45 employees on-site and at home workers for all network services, software installs, hardware upgrades, Internet connectivity, mobile devices, inventory, user administration, printing, faxing, telephones, Cisco networking, firewall, print/server queues, cable patching,

I used a ticketing system called Service View to track and record all incidents, inventory, and scheduled upgrades under their Windows 7 environment.

Systems used daily were Active Directory, Outlook 2012, Exchange Server, Ghost Professional, Service View, and Remote Desktop Admin.

Mix and Burn Custom Mix CDs (www.mixandburn.com), St. Paul, MN 8/11 – 2/12

IT Technician (Contract)

Served as a hardware/software technician for a small size CD software manufacturing company is St. Paul.

Created/updated/closed all trouble tickets coming from music stores across the U.S mainly dealing with media kiosk/CD label printers, HP 4900, Primera hardware issues.

Utilized Windows 7, Office/Outlook 2007, and served as the point of communications regarding major outages, emergency issues, and all store downtime procedures.

Point of contact for all inbound/outbound FedEx and UPS shipments. Maintained all documentation for hardware/software ticket issues, repairs, inventory daily by Excel spreadsheet and reports.

Target Corporation, Minneapolis, MN 3/11 – 7/11

IT Technician/Help-desk (Contract)

Coordinated and tracked outgoing IBM printer setup/deployments for new hires

Communicated over phone/email/in person with new temps as far as functionality and setup of new devices.

Active Directory administration.

Provided end user support for issues involving setup, PC, and connectivity issues.

Messerli & Kramer P.A., Minneapolis, MN 10/08 – 6/10

EDI Analyst (Contract)

Worked with a 3 man team mainly processing all inbound/outbound payment, cost and reimbursement monies through EDI data transactions with (810, 850, 500, 997) data types across peer to peer platforms.

Tracked and corrected data spreadsheets through systems such as YGC debt services data transmission, SAP, Telnet alpha sessions, Unix WRQ Reflection and Filezilla ftp

Stayed in contact with my team and accounting using Microsoft Outlook 2002.

Children’s Hospital Clinic, Roseville, MN 12/07 – 8/08

Help Desk Analyst (Contract)

Provided 2nd level support for the hospitals health staff, ranging from registered nurses to physicians.

Responded to most of the support calls coming in on the main help desk line owning the problem ticket from open to close.

Supported a variety of issues from password resets for over several different internal systems, to Microsoft Office software to their patient database called “Cerner”.

Performed remote troubleshooting/synchronization for the end users regarding their PDA hand held devices.

Used Novell console/active directory to locate and administer user accounts under Windows XP.

Used remote control, GroupWise 6.0 (e-mail client), messenger, Surginet, Powerchart Office, First net, Internet, intranet, palm pilots, laptops, hospital machines, flow carts, printers, and network support.

Served as an after hours analyst with rotating schedule.

SPS Commerce, Minneapolis, MN 1/07 – 12/07

EDI Analyst (Contract)

Consulted and setup direct connections for EDI routing for SPS Commerce clients. Maintained communication with trading partners during conversions.

Scheduled out switch over dates with our minivan routing system and internal databases to activate data transfers with (850, 897, 810) data types.

Provided end user support for our team with and also served as a trainer to our new employees that worked in our EDI Implementation department for data routing with our minivan tool.

Worked with Lotus Notes and Excel 7 to get information from one of our several databases (EVISION) to monitor the relationships between vendors and hubs.

Company software used was workbench evision client database, and sales force to make changes to our customer’s information.

Performed my data routing and testing using our auto setup & golden 32 benthic software (SQL SERVER 7), writing and testing correct queries.

Hawkins Chemical Treatment, Minneapolis, MN 2/06 – 1/07

Desktop Support Technician (Contract)

Worked on a very small team of technicians who supported the full Hawkins staff of about 200 users under a Windows XP and terminal services environment.

Assisted in voice over data configuration on their Nortel network and phone fiber optic cabling, voip cabling from A to Z as the company was expanding.

Served as the more break fix technician handling minor networking issues ranging from new pc setup and configuration, to user creation through active directory by remote desktop, granting user permissions to company folders and software across the network from an administrator’s position, also supporting applications such as AS400 client access sessions, Microsoft exchange server, terminal services, HCI helpers, Outlook 2003, Symantec Anti Virus, JD Edwards, Xerox/label printer collaboration & network configuration.

Performed remote trouble shooting for Blackberry PDA devices from device/cradle connection, to contact list/email synchronization.

Northwest Airlines, Eagan, MN 8/05 – 1/06

Data Security Help-desk Support (Contract)

Serviced the entire airline department from our data security team for over 5,000 applications ranging from UNIX security, active directory, Microsoft Outlook 2000, q-term, IBM mainframe, Microsoft exchange, proxy, virus protection, airline emergency response, and all employee/vendor/affiliate security.

Worked with rumba sessions, remedy call tracking software, and info-man to handle all call records and trouble tickets that were involved.

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