Customer Service Representative

CHRISTIE CANO

Houston, TX C: 281-***-**** **************@*****.***

Efficient and dedicated team player, able to adapt to any change, while maintaining a positive attitude through stressful situations, along with strong work ethic and values. Customer Service Oriented

Active listening skills

Proactive

Works well under pressure

Adaptive team player

Sharp problem solver

Client Support Team, 04/2015 to 08/2016

Employee Solutions – Plano, TX

Answered a constant flow of client and employee calls in queue per day. Effectively directed incoming calls to their correct destination. Scanned and entered sensitive documents into company's database, such new hire paperwork, employment applications, background screening reports, 1-9 and e-verify reports. Trained new hires for the Client Support Team.

Problem Solver/Packer, 10/2014 to 01/2015

Amazon Fulfillment Center – Fort Worth, TX

Processed 114 shipments per hour. Redirected shipments in response to customer's request. Communicated all emergencies, delays due to weather and carrier schedule changes to supervisors. Picked products for specific routes according to pick sheets. Tracked time spent on assignments each day for productivity reporting. Customer Service Representative/Cashier, 01/2013 to 03/2014 Best Buy – The Colony, TX

Checked out customers in a timely manner.

Greeted customers promptly.

Assisted customers in selecting items based to their needs. Processed customers returns. Receptionist, 12/2004 to 02/2006

The Shop Speed and Performance – El Paso, TX

Answered and managed incoming and outgoing calls, while recording accurate messages. Distributed incoming mail.

Organized all new hire paperwork and client invoices. Assisted with company and holiday parties.

High School Diploma: 2005

James Madison High School - Norcross, GA

Children's Advocacy Center of Collin County - (Back to school fair project Volunteer) - Plano,TX- Appointment setting, follow up calls for the back to school fair project. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

ADDITIONAL INFORMATION

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