Customer Service Project Manager

Stacy M. James-Park

**** *********** **. ******, ** 77346 309-***-**** *******@*****.***

A highly motivated, knowledgeable, and cooperative person with skills in computers, accounting/finance, sales, scheduling, payroll, project manager assistant, SAP, EDMS, insurance and customer service

SUMMARY OF QUALIFICATIONS

Over 16 years of experience in customer service, scheduling appointments, secretarial experience, administrative support, insurance, accounting, payroll, cost and computer analysis. 2 years of experience in project manager assistant.

Ability to handle multiple tasks in a well-organized, confidential manner and prioritized appropriately.

Excellent communication skills, both oral and written.

Work well under pressure as long as the proper training was available to be allowed to fulfill my duties.

Excellent knowledge of Microsoft Windows, Word, Excel, SAP, Access, EDMS, Power Point and Outlook, Office 365, SmartSheet (Developer). Passport Database(Indus Baseline) as well.

Typing approximately 80WPM

WORK HISTORY

LUTECH RESOURCES/Stone & Webster Cordova, IL 2015 - Current

Cost Controller (contract) contract position

Create, Write and Track Requisitions

Track and Manager Change Orders

Manage Passport Portal J (Indus Baseline) with triple AAA reports

Hyperion Reports

Budget and Forecast for Fuel Campaign

Prepare PowerPoint Slideshow presentations

Wizard – attachments in-processing

Maintain Expenditures

Create AGS/ARS Request for Computer Access

Prepare Meetings and Calendar Notifications

Worked with EDMS for updated Procedures, documents and revisions

CB&I/SHAW/Stone & Webster Cordova, IL 2015 - 2015

Document Control Clerk (just for outage) contract position

Manage and Control Work Packages

Verify Packages are set to “READY” status in Passport Portal J (Indus Baseline)

Check to see if the package has a clearance order that the work is performed under if so then attached it to the paperwork and develop new paperwork

Update Procedures with new Revisions (EDMS)

Verify – Maps and Revisions in Work Package through EDMS

Assign Work Packages to Personnel

CLOSE work packages and set them to CLOSE

Make “FIELD COPIES”

Colo Railroad Builders Geneseo, IL/ Romeoville,IL/ Houston, TX 2013 - 2014

Administrative Project Manager Developer

Accountable for all assigned projects

Project Books for Documentation

Project Scheduling/Tracking

Billing

Travel Arrangement (CLS)

Smartsheet Designing and Maintaining program

Payroll

Project Book Development

CLI – estimating tool

Timberline – accounting tool

Inquirehire – assisted HR department to maintain and evaluate resumes for accurate positioning (called applicants and screened them)

LyondellBasel Clinton, IA 2013 - 2013

Cost Engineer /Accounting/Finance (contract) contract position

SAP

Payroll

Invoicing

Managed Contracts

Background Records

CB&I/SHAW/Stone & Webster Cordova, IL 2006 - 2013

Lead Cost Engineer /Accounting/Finance

Daily Cost/Accounting and Finance

Develop Cost Estimate Rollup Report & Cost Reports

Compared Data from Payroll to Cost

Maintain Budget for a million dollar outage

Set up Releases and WAO’s in release table,

estimate table, work task table, and work authorization table in an Access Database.

Attend and Run Cost Meetings daily

Go into Passport Portal-J (Indus Baseline) and check the requisitions to see if they have been created into a release to cover the finances.

Close accounts after all AP are received.

Prepare your final cost report once all outage cost is complete.

Close Releases and send to complete

Hiring Plan and Load Boards

Review Estimates to make sure rates are current and Percentages are allocated.

EDUCATION

Computer Science, Mount Saint Clare College (Ashford University), Clinton, IA

Computer Graphics, Marycrest International University, Davenport, IA

COMPUTER SKILLS

Microsoft Office, Access, Excel, Microsoft Word, WordPerfect, SmartSheet, Office 365

Outlook, Payroll Programs, SAP, EDMS, Cost Programs, Scheduling, Passport Portal J (Indus Baseline) and Microsoft PowerPoint

REFERENCES

Upon Request

Contact this candidate