Customer Service High School
Resume:
Jessica Martinez
Tulare, California 93274
***************@*****.***
EXPERIENCE
Lone Oak Large Animal Veterinary Clinic, Inc. - O ce Manager Visalia, California
FEBRUARY 2015 - PRESENT
● Maintaining con dential employee records and manage bene ts.
● Managing practice promotional items, advertising, and social media.
● Maintaining appropriate inventory system including controlled substance ordering, tracking, security, and destruction.
● Monitoring client retention, feedback, questions, and education.
● Preparing daily deposits and monitoring client accounts. Ross Stores, Inc. - Front End Supervisor
Visalia, California
JANUARY 2010 - FEBRUARY 2015
● Managing the customer service desk.
● Maintaining company policies and procedures through proper handling of all transactions and corresponding documentation.
● Training new associates in standard practices and procedures that meet corporate standards.
● Timely communication to upper management of any issues. A&P Landscaping Services - Bookkeeper
Tulare, California
JUNE 2007 - FEBRUARY 2015
● Managing nancial transactions by establishing a chart of accounts.
● Processing accounts payable / receivable and payroll in a timely manner.
● Maintaining records by ling documents.
● In charge of day-to-day operations and providing prompt customer service by telephone and via E-Mail.
EDUCATION
College of the Sequoias - Associate of the Arts, General Education Visalia, California
AUGUST 2007 - DECEMBER 2009
Tulare Union High School - High School Diploma
Tulare, California
AUGUST 2003 - JUNE 2007
Future Farmers Of America, Society of Portuguese Students SKILLS
● Pro ciency in multiple computer programs.
● Knowledge of coordinating and monitoring accounting procedures.
● Capable of working in a fast paced, high pressure environment while keeping a calm and collected manner.
● E ective critical thinking and decision making.
● Self motivated and possesses initiative, high energy, the ability to plan, and organize. LANGUAGES
● English
● Spanish
● Portuguese
Professional references available upon request.
PROFESSIONAL REFERENCES
Monica Grijalva - Co-worker
559-***-**** ****************@*****.***
Frances Flores - Co-worker
559-***-**** ****.*********@*****.***
Karla Ibarra - Co-worker
559-***-**** ***********@*****.***
Beatrice Canales - Co-worker
559-***-**** ****************@*****.***
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