Sales Customer Service
Resume:
Lynn Reed
************@*******.***
Louisville, KY 40258
OBJECTIVES AND BRIEF OVERVIEW OF EXPERIENCE:
• Experienced go getter with excellent managerial skills and a diverse background in sales and marketing.
• Constantly meeting and exceeding sales quotas, surpassing sales targets, increasing margins by 25%
• Consistently ranked as one of the top sales performers or sales managers in the region or nation.
• Results driven with over 15 years of sales and customer service experience and 5 years of sales manager experience. Aggressively drives sales growth and profits by developing a friendly, well trained, well educated, high morale sales team. Key strength is hands on management.
• Handle ALL sensitive matters with tact, poise, and diplomacy. In depth experience understanding individual needs and excavating appropriately.
• Proficiencies include but not limited to: Microsoft Office, Windows, time management, organizational skills, ability to provide exceptional staff support as well as working independently, excellent multi-tasking skills, adapt to all personalities. Do whatever it takes to get the job done, I am very loyal, laid back, and easy to get along with, I stay out of office politics and do my job. I have excellent customer service skills, database administration, direct mail, basic office equipment, such as fax machines, copiers, scanners, and multi-line phones. I have great presentation skills as well as preparing presentations or last minute "huddles" and or meetings. Always willing to help fellow co-workers when I can, and will always ask questions if unsure. I have lots of Marketing and Advertising skills.
AT&T, Louisville, KY USA 08/201*-**-****
Relieving Assistant Manager, RAM / Incubation Coach Rotation
Maintain all duties of Team Lead while training and acquiring all skills necessary to transition into Sales Management. Working closely with other coaches to train and develop a team of Sales Consultants. Work one on one with sales associates to identify and close skill gaps by performing observations. Providing feedback to sales Consultants on a daily basis with a weekly development session to keep expectations on target. Create and manage sales contests to exceed all sales objectives. Apply disciplinary skills to team members on as needed basis with attendance, adherence and mandatory overtime expectations. Acquiring and executing all skills and duties of the Sales Coach to transition into sales management within the company.
07/2006 - 07/2007
AT&T Bellsouth Telecommunications, Louisville, KY USA
Team Lead 04/2011-06/2012
Maintaining all duties of a Sales Associate while assisting management in leading the call center to outstanding sales performance with exceptional customer satisfaction! Provide motivation to all team members and creating contests to ensure satisfactory sales performance. Decorate office/work area to provide a welcome and exciting sales environment! Work closely with Sales Coaches to make sure Sales Associates are adhering to schedules. Provide group and peer to peer training to educate on the continuous changes in the voice and data marketplace. Clear service order errors to ensure service order accuracy. Handle commitments and work closely with Support Team to ensure sales orders are issued in a timely manner. Handle supervisor escalations/takeovers to resolve customer concerns and issues. Provide help for any and all other requests to assist the coaches with maintaining a successful sales team.
12/2010-04/2011
AT&T Bellsouth Telecommunications, Louisville, KY USA
Combined Billing Sales Associate
Serve as the voice and data expert on a continuous day to day basis to recommend and sell a variety of telecommunications products and/or services to meet customer's needs including DSL, Wireless, DirecTV, Long Distance with various other voice products. Communicate various sales techniques to encourage an outstanding customer relationship and enhance the buying experience. Meet and exceed sales quotas and service objectives in a timely manner while creating the need for the products and services. Maintain post-sale retention of the products sold to the customer. Work directly with customers to address any billing concerns and issue adjustments as appropriate. Meet customer care commitments to ensure overall customer satisfaction. Interact with on-line systems on a continuous basis, while communicating with customers, including RNS, ROS, BOCRIS, CARE, MAX, Siebel, I-Store, OMS, RMRS-Sales Re
Grant Communications Third Party of Sprint Retail
Sales/Customer Service
July 2007-Sept 2010
Recruited business clientele and maintained existing current clientele. Always marketing myself whether it was through cold calls, business to business introducing myself, welcoming customers into the store with a warm welcoming attitude. Excellent at closing sales, great at reading personalities, by asking the customer several quick questions, I basically was able to have the product sell itself. No one likes a pushy salesman, however customers like knowledgeable, friendly, and honest salesman. I also marketed myself by passing out flyers with quotes and a business card or a box of sweets and donuts. There was many times I scheduled meetings with managers of a business and help a power point presentation or a good old fashion pen, paper, and calculator. At the particular retail location I worked at we also repaired phones, this gave me the opportunity to build reporte with the customer, then they would bring in a friend, sister, aunt, etc, every person I met with was a potential business perspective. When my manager was out I was responsible for all of these duties, but also making sure all of the other employees were following these procedures as well to meet the monthly sales objective.
Humana
Customer Service 2000-2007
Humana was not so much a sales job as it was Customer Service. At Humana I worked in a call center environment as well answering the phone to health insurance related questions. I would effectively answer all customer problems and concerns and do everything possible to solve them. I was responsible for explaining explanation of benefits, adjusting claims, refer unresolved grievances for further investigations, handle billing complaints, and any issues with the most utmost care.
SPECIAL REWARDS, RECOGNITIONS, AND EDUCATION AND A LITTLE ABOUT MYSELF
• Won AT&T's Summit 3 years in a row
• Was the #1 Sales Representative in the nation 3 years in a row
• Number 1 Sales Coach in the Nation 2 years in a row
• In the five years I was at AT&T I had perfect attendance every year except one and that was the year my mother passed away
• I repeatedly won awards for saving the most customers when our center went to retention
• From 2007-2009 I had my Life and Health Insurance License and could sell insurance
• Graduated From Pleasure Ride Park High School May 2000 Honors 3.7 GPA
• College Accredited Courses Jefferson Community College
• Currently Enrolled and pursuing;
Business Management
Blogging
Social Media
Transcribing
Web Design
App Development
Risk Management
As far as myself goes, I spend a lot of time working with my families non-profit organization. My mom passed away March 5, 2013 of cancer on my sisters birthday. We created an organization that was originally called Cancer Sucks, and changed the name to Shirley's Way in honor of my beautiful momma. We raise money by selling the shirts, having 5K runs, silent auctions, golf scrambles and so many more events to help people who cannot afford their treatments or living expenses while going through the horrible dreaded cancer. Our organization has really taken off, my brother Mike Mulrooney has been on the news many times and now we even have a theme song which is getting ready to go to Nashville, it is called, "I hope I made them proud" written by a very talented and local man named Shane Dawson, so that consumes lots of my time. I have a beautiful twelve year old daughter and eight year old son. I love to work in my yard and garden, I am a huge DIYer, I like to take ugly things and make them pretty again, and of course, I sell things on ebay.
Resources:
Donna Wilkins 502-***-****
Megan Chesser 502-***-****
Chrissy Raymer 502-***-****
Amber Floyd 502-***-****
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