Administrative Assistant Sales

MARGAURITE J. CARTER

* Enfield, CT ***** * **********.******@*****.*** * 860-***-****

Accomplished and personable Executive Assistant with 15+ years of professional, administrative support experience.

Flexible, proactive and highly organized with strong attention to detail.

Successfully manage and prioritize multiple tasks with a sense of urgency and maintaining confidentiality.

Excellent written and verbal communication skills.

Proficient use of Microsoft Office: Outlook, MSWord, Excel, PowerPoint and Adobe Acrobat. Experienced with internet research, including internal intranet functions, Skype (Lync) technology for set up of virtual meetings, telecommuting capability and interest in learning new platforms and software applications.

Employment:

MassMutual Financial Group – Springfield MA: Executive Assistant 3/25/13 - 1/11/16

ADPI LLC, / Administrative Assistant - Contractor for MassMutual Financial Group 10/17/11 - 3/25/13

Support of large IT based Shared Delivery & Practices organization which included:, Portfolio Planning & Operations, HR Legal & Corp. Delivery Services, Corp. Finance Investments & ERM Delivery, Solution Delivery Shared Service, Enterprise Applications and IT Performance Solutions.

Executive administrative support to various levels; Vice Presidents, Assistant VPs, Directors, management teams, individual contributors and contractors.

Maintaining multiple Outlook calendars: schedule meetings, conference room reservations, logistic coordination, requests for Audio/Visual support, set up of conference calls, presentations and catering requirements.

Booking of travel arrangements: conference registration, hotel accommodations, ground and air travel, including corporate helicopter.

Create and submit expense reports, receipt tracking within Corporate Travel and Concur application for corporate credit cards charges.

Organization of special event planning on and off-site, order catering and A/V support requests..

Order and distribute general office supplies and ergonomic audit required equipment and peripherals.

Monitor and distribute incoming interoffice and external mail.

Answer telephone and relay messages as appropriate, including returning vendor inquiries.

Facilitate new hire employee and contractor onboarding, moves, changes,transfers, terminations and requests for service and/or equipment in Aperture.

SAP Time Administrator for multiple organizations- providing updates, changes and corrections to manager and employee timesheets.

Submit and track confidential data related to Spot Bonuses, Promotions and Off-Anniversary Increases.

Create and update organizational charts.

Submit expenses, track invoices and forward receipts for Purchasing Cards (PCards) for various department Cost Centers to Accounts Payable and Treasury Services.

Handled and filed confidential Personal Evaluation documents.

Utilized VisionCritical tool for surveys.

Office Manager and liaison for a separate building on the Springfield Campus consisted of two floors occupied by employees and coordinating space planning with Facilities.

Administrator for SharePoint site access.

Interviewed and trained administrative support new hires.

Provided back-up and coverage for Executive Assistant/Liaison peers.

Margaurite Carter, Resume Page 1 of 3

DST Output - South Windsor, CT * 1/16/06 – 7/15/10 (Printing, Mailing and Electronic Delivery)

Senior Administrative Assistant – Systems Development & Support EAST and Client Services EAST Departments.

Professional administrative support for two departments; Client Systems Development & Support (CSD&S) and Client Services EAST, for VP, five Executive Directors, respective managers, supervisors and associates.

Prepared, reviewed, and distributed team project reports, presentations, correspondence, organizational charts and meeting minutes.

Set up and maintained company’s Living Disaster Recovery Plan (LDRPS).

Accessed CRM (Client Relationship Management) database to route inquiries to appropriate customer liaison.

Assisted Sales team with assembling RFP (Request for Proposal) and RFQ (Request for Quote) documentation for clients.

Provided monthly spreadsheet report to Human Resource Department, to track personnel hours for Client Services and Client Systems Departments. Kronos – Time management.

Maintained and scheduled electronic calendar for meetings, appointments, travel itineraries, training sessions and client visits utilizing Lotus Notes

Reviewed, reconciled and submitted receipts and expense reports for corporate credit card purchases/expenses, submitted requisitions and invoices.

Booked travel for Directors, managers and associates, through company-oriented travel program.

Responsible for event planning; ordering meals, supplies, booking conference rooms and set up for internal meetings.

Responsible for handling departmental purchases and events via Corporate and Purchasing credit cards.

Telecommuting capability - provided off site support remotely, as needed.

Served as back-up for other Administrative Assistants and occasional coverage of reception desk area, as needed. Assisted in training of less experienced administrative staff and other associates.

Applications/Business Analyst – Client Systems Development & Support

Served as liaison between the Software Development/Programming, Project Management and Client Services internal departmental teams and external clients.

Collected, analyzed and wrote project business requirements for new and existing applications and system implementation changes, adhering to project expectations and time-lines.

Created and maintained the design and client documentation, functional specifications known as Input Data Maps - (IDM) to capture technical data and Project Requirements Documents (PRD) for general project and overall business requirements.

Tracked project status and hours with use of Clarity and STAT programs.

Telecommuted once a week to focus on client documentation and continued to provide off-site support.

Training Classes:

HIPPA Awareness, Integrating Risk into Project Planning, Fundamentals of Successful Project Management, Guiding Customer Conversations, Crucial Conversations, Business Analyst – InQuestra Learning Program, BPMO Project Management Standard Processing, MQC – (Mail piece Quality Control), USPS certification for mail piece design, Intro. To Data Communications, Basic COBOL, Intro. Programming Principles, Gathering and Analyzing Business Requirements, Leader in Each of Us, FISH, Associate Data Change, Valuing Diversity and Six Sigma Awareness (Yellow Belt).

PAW (Principles at Work) Awards

Received: 6 Sense of Urgency Awards, 2 Regard for Individual & Company Awards, 1 Customer Centric Award and 2 Customer Intimacy Awards.

Margaurite Carter, Resume Page 2 of 3

Wes-Garde Components Group - Hartford, CT * 6/03 – 1/06 (Switch, Relay, Circuit Breaker & Interconnect Distributor)

Product Management Assistant

Supported all branch location sales staff: obtain product delivery and pricing information.

Processed requests for product literature, samples, special pricing submitting NAFTA documentation.

Set up and maintained database spreadsheets and tracking of quotes, promotional program for sales personnel, company product budget.

Implemented and provided monthly POS (Point of Sale) reports, Special Price Request Ship/Debit.

Researched internet leads for sales.

Created PowerPoint presentation for company website.

Education:

New Horizons Computer Learning Center- PowerPoint 2010 – Part 1 - completed 12/12/14; Part 2 – completed 03/13/15

SharePoint Administrator Training 1/2015

Computer Processing Institute - Stratford, CT - Electronic Technology/Computer Repair (1991 - 1992)

Connecticut Business Institute – Stratford, CT - General Secretarial Program (1982 - 1983)

Central High School - Bridgeport, CT - GED (1978)

Additional employment history and Professional/Personal References, available upon request

Margaurite Carter, Resume Page 3 of 3

Contact this candidate