Customer Service Representative

Professional Summary

Skills

Work History

Education

FAWN MADISON

**** ******* ** #**, ************, FL 32217 • Home: 904-***-**** • Cell: 904-***-**** • *********@*****.*** Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. With over 20 years in fast paced call center and customer service environment I am personal and professional under pressure.

Multi-line phone talent

Strong client relations

MS Windows proficient

Exceptional communication skills

Quick learner

Shipping and receiving professional

Customer service representative, 03/2009 to 10/2011 Dial America – Jacksonville Florida

Answered an average of 20-40 calrs per day by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explained details of merchandise. Housekeeping, 03/2008 to 02/2009

Hampton Inn – Jacksonville Florida

Provided details in immaculate cleaning of gifts room and continued support for customers Customer service representative, 07/1999 to 05/2004 Harris. Select communications – Norfolk, VA

Defused volatile customer situations calmly and courteously. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Accurately documented, researched and resolved customer service issues. Account representative account representative, 06/1995 to 08/1998 AT&T Communication – Phoenix, AZ

Accurately documented, researched and resolved customer service issues. Defused volatile customer situations calmly and courteously. Evaluated consumer reports on a monthly basis.

High School Diploma: 1984

Deep Creek High School - Chesapeake, VA

Bachelor of Science: Biology, 1988

Arizona State University - Tempe Arizona

Certificate of completion: Administrative assistant ministration assistant, 2010 Jacksonville Urban League - Jacksonville Florida

Certificate: Logistics shipping and receiving, 2012 Transfer training International - Rockwall, TX

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