HR Manager

Ruth Galvin MA Ed, CRC, CPDM

** ******* **** ******* ** 01810 (c) 978-***-**** (h) 978-***-**** ***********@*****.***

Occupational Health & Safety/Absence Management

Certified Disability Manager (CPDM)/Certified Rehabilitation Counselor (CRC)/Professional in HR (PHR) offering extensive experience in Absence Management/Benefits/Disability Management (WC/STD/LTD/FMLA Administration) with Health, Wellness & Safety experience. Track record of exceptional performance and documented results beyond Return on Investment (ROI). 8+ years of direct Human Resources Department experience.

Extensive background in Integrated Benefits Management, including experience in employee training and education, staff supervision and development, case management in Healthcare, managed care/health insurance, wellness, health and safety program development and implementation, mediation, conflict resolution, benefits coordination and referral, compensation, data base development, records management, absence management, policy development and legal compliance.

Demonstrated success in delivering results and executing program directives to achieve corporate goals in injury/exposure/risk reduction. Skilled at developing and establishing absence management programs; writing and implementing program manuals, corporate policies, and ADAAA programs and compliant functional job descriptions; and staff management. Agile and Lean process experience.

Occupational Health and Safety Skills

Integrated Benefits Management

Employment/Healthcare Law

FMLA/ADAAA/EEO/HIPAA

OSHA Regulations/Recording

DOT FMCSA CDL Coordination & Management

Health & Wellness Program Administration

Mediation & Advocacy/Union Relations

Public Speaking & Group Facilitation

Program Development & Implementation

Case Management- WC/STD/LTD/FMLA

Project Management and Implementation

Orientation Training

QA Development/Evaluation

Safety Training & Development

Ergonomic Accommodation

Agile and Lean Process

Occupational Health Management

Professional Experience

MASSACHUSETTS NAY TRANSPORTATION AUTHORITY NOVEMBER 2015 – PRESENT

MANAGER, ABSENCE MANAGEMENT

Manage team of 9 HR Generalists for compliant process in Federal, State, company Absence and leave policies and processes. RFP lead for absence management third party administrator. Agile process and Lean process development. Active Reasonable Accommodation and Leave case management. Full field management and training for absence and PTO.

STAPLES AUGUST 2014- NOVEMBER 2015

REASONABLE ACCOMMODATION CONSULTANT

Developed and implemented Disability (Occ and Non Occ) RTW/SAW/Job Modification program compliant with ADAAA and EEOC. Set standards and reporting metrics. Coordinated with field HR/Management/Legal; developed and implemented documentation standards, staff training and global reasonable application throughout the employment process. Established and embedded focus on Integrated Benefits Management with coordination of utilization and targeted resources within Beneftis/Health and Wellness

ALLONE HEALTH RESOURCES 2012 - 2014

MANAGER, ABSENCE MANAGEMENT

Managed and supervised team of 9 RNs/LPNs and Assistant in performing administration and management of FMLA, STD, LTD, WC, ADA and Return to Work programs for accounts in manufacturing, transportation and energy industries. Provided customer service by

monitoring and resolving customer issues. Developed and implemented corporate RTW policies and procedures for accounts.

COMMUNITY RESOURCES FOR JUSTICE 2012

LOA & BENEFITS MANAGER (CONSULTANT)

Managed complete benefits package including FMLA, ADA, WC, Health/Dental/Vision/Supplemental, 401K, Absence Management;

Safety and Wellness committee development and implementation; open enrollment, new employee orientation and negotiation of contracts with broker and vendors. Project subject matter expert for health, safety, insurance and program development and implementation. Utilized Ceridian for all data management.

CAMBRIDGE HEALTH ALLIANCE 2011 – 2012

CASE MANAGER-DISABILITY AND FMLA (CONSULTANT)

Administered case management administration of STD/LTD/FMLA for 4,000 healthcare employees in 14 separate unions with targeted absence management and return to work for FMLA leaves and Disability. Utilized Meditech and McKesson Time and Attendance payroll databases. Provided Disability Counseling, Benefits Coaching and ADA compliance.

GENEX SERVICES, INC. 2011 – 2012

CONSULTING FIELD CASE MANAGER

Provided vocational/medical field case management in Workers Compensation and Disability for Northern New England. Experience includes Expert Witness Testimony, Forensic Vocational Rehabilitation, Individual Career & Life Challenge Counseling, Seated & Manufacturing Ergonomic Workstation Evaluations, and Labor Market Survey and Transferable Skills Analysis Reporting.

BETH ISRAEL DEACONESS MEDICAL CENTER 2009 – 2011

DISABILITY AND FMLA MANAGER

Accountable for overseeing program development/administration of STD/LTD/FML for 6,000 healthcare employees with targeted absence management and return to work for FMLA leaves. Utilized PeopleSoft 8.0 data management tools for audits and reporting. Developed ADA organizational compliance program and co-chaired Universal Access Committee for campus/facility improvement and accessibility. Provided active benefits counseling and education with employees, coordinated return to work policies and procedures, and supervised vendor/third party administrators. Utilized Applied Toyota Lean initiatives for process improvement.

CIGNA 1997 – 2009

WASTE MANAGEMENT CORP (2004 – 2009)

MANAGER, CDL@ WM CORPORATE NATIONAL DOT PROGRAM (2007 – 2009)

EAST REGION LEAD OCC HEALTH COUNSELOR (2004 – 2007)

INTRACORP (1997 – 2004)

SR FIELD CASE MANAGER (National Accounts)

Recruited to manage and administer the employee Return to Work/Absence Management Program within the Corporate Health & Safety Department for the Eastern Region. Worked with regional senior & site management to ensure program training, compliance & adherence to policy procedures; developed, coordinated &maintained regional occupational health clinic network; & develop program training & education programs. Lead interdisciplinary team coordination with medical department, safety, human resources, recruiting, legal, third party administrator/vendor, & management on all employee return/remain at work issues. Revised regional functional job descriptions across all levels, coordinating with occupational health clinic rehabilitation staff to ensure compliance with ADAAA & pre-employment/RTW program. Assumed responsibility as regional manager for Integrated Personal Health Team. Developed and managed national launch & implementation of the CDL@WM FMCSA internal medical quality program for WM commercial drivers. Provided medical & vocational disability field case management, expert witness & ergonomic workstation assessment services.

Key Results:

Assisted in coordination of region improvement from least preferable safety record to top five of all national sites. Program results over four years showed decrease in WC expense from $100 million+ to below $50 million.

Initiated, developed and maintained regional occupational health clinic network with structured & legally defensible pre-employment physical program, injury management, prevention, wellness programs, & return to work/fit for duty process in occupational/non-occupational return to work illness/injury cases.

Supervised & managed regional team of up to 6 Occupational Health Counselors as supervisory Regional Lead OHC.

Managed and referred employees to Integrated Benefits Team & provided Vocational/Medical Case Management (Telephonic & Field) to all parties for smooth progressive transition from modified duty to full duty return to work.

Actively managed & prepared OSHA 300 log. Ensured compliance with DOT FMCSA CDL Medical Card Examinations.

Education

University of New Hampshire

Graduate Certificate Occupational Health & Safety

The George Washington University

Education Specialist Certificate Vocational Transitional Education

Masters in Education Rehabilitation Counseling/EFAP

Bachelors of Arts Psychology

Certifications & Publications

PHR (Professional in Human Resources); through 2015

CPDM (Certified Professional in Disability Management: through 12/2015)

CRC (Certified Rehabilitation Counselor: through 2015)

LRC-NH (Licensed Rehabilitation Counselor: New Hampshire #20 through 2013)

OSHA-10 Hour General Outreach Certification

OSHA-30 Hour General Outreach Certification

Galvin, Ruth; “Creating Healthy Work Returns,” Case In Point; Rockville, MD (2012)

Professional Affiliations

Society Human Resources Management (PHR Exam passed June 9, 2012))

American Academy of Occupational and Environmental Medicine (Affiliate Member)

New Hampshire Public Health Association

New Hampshire Rehabilitation Association

Disability Management Employer Coalition (Member & “@Work” Editorial Review Panel Editor, New England Executive Board Member)

Contact this candidate