Microsoft Office Customer Service
Resume:
Yelin Lee
Manager in Training
Yelin Lee
Wauwatosa, WI 53226
*****.***.****@*****.***
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Skills
Have strong business and marketing skills learned through my job experiences and courses taught at Ripon College. I am able to read, write, speak, and listen in four different languages - English, Korean, French and Chinese. Through my work experiences and education I developed greater interpersonal skills and computer skills including Microsoft Office, Photoshop, and Sony Vegas.
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Experience
Manager in Training
July 2016 - Present, Abercrombie & Fitch
I managed multi-billionaire business in one of the America’s best stores. I had a team of 40 people to supervise and keep track of business on a day-to-day basis. It also required and polished my communication skills both in person and on the phone as I have to provide the best customer service that A&F desires and interact with other managers on business performance every day.
Advancement Office Telemarketer
January 2014 - May 2016, Ripon College
I reinforced Ripon College’s alumni and parents relations through telemarketing, as well as raising college endowments. This job helped me grow stronger interpersonal skills on the phone and in person as I was working with the team at the advancement office of Ripon College and talking to the alumni and parents on the phone.
Economics Department Lab Assistant
August 2014 - May 2016, Ripon College Economics Department I assisted economics professors with different types of works concerning economics courses and helped students who have difficulties with economics classes. Through the job, I further developed my computer skills as I was expected to utilize Microsoft Office for assisting the professors’ office works.
Lane Library ILL Assistant
May 2015 - August 2015, Ripon College
I assisted managing interlibrary loan and collecting and analyzing lane library patron data of the year. I was able to experience more deeply in data collection and analysis process through the work. Precision in decisions was also very critical in the job as I was dealing with the customer information and services and through the job I learned to pay greater attention and keep the details in the process.
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Education
Ripon College / Business Management and Global Studies August 2012 - May 2016, Ripon, WI
Business Management major focuses on the skills that students will need to succeed in this rapidly changing world: thinking critically, solving problems in creative new ways, communicating clearly and persuasively, and developing sets of values to guide their decisions. Employers and graduate schools tell us we do an outstanding job of imparting these skills to our students. Global Studies major includes two introductory gateway courses on global history, culture, and ideology and on global socioeconomics and politics and is built around three upper-division core courses that provide a coherent introduction to global culture and ethics, global ideologies and world order, and global economy and development.
GPA 3.59/4.00
East China Normal University / Program Completion Certificate August 2015 - December 2015, Shanghai, China
“Fast Fashion in China; How culture shapes consumer behaviors” Ripon College Global Studies students are strongly encouraged to take a minimum of a month abroad for the completion of the major. Understanding that China has become a strategically important business destination of various mncs, I decided to take a semester abroad in Shanghai, China. I did an independent research on fast-fashion market in China and how Chinese culture shapes customer behaviors for the particular business. I also took three months of intensive Chinese language course which now put me in intermediate level of Chinese.
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Awards
Laurel Society
The Laurel Society is Ripon College’s senior honorary organization, recognizing student achievement in all disciplines. Founded in 1965 as an honorary and service organization for junior and senior women only, it later welcomed men as well. While it has, at times, engaged in service activities on campus and in the community, its primary function is honorary.
Omicron Delta Epsilon
Omicron Delta Epsilon is one of the world's largest academic honor societies. The objectives of Omicron Delta Epsilon are recognition of scholastic attainment and the honoring of outstanding achievements in economics the establishment of closer ties between students and faculty in economics within colleges and universities, and among colleges and universities the publication of its official journal,T he American Economist, and sponsoring of panels at professional meetings as well as the Irving Fisher and Frank W. Taussig competitions.
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