Customer Service Office

Norman E Fondren

**** **** **** *****, *** Angeles, CA 90029 • 323-***-**** • ********@*****.***

Administrative Support/ Customer Service

Over 10 years of skilled and comprehensive experience in

Administrative Support/ Customer Service in a variety of professional settings

Summary of Skills

Strong MS Office Suite

Solid teamwork experience in fast-paced environments while handling multiple priorities

Well organized, positive and self-motivated,being able to complete tasks unsupervised

Punctual, fast learner with excellent attention to detail

Flexible, open-minded and willing to learn

Professional Experience

Office Administration and Customer Service

Answer telephones, provide information to callers, take messages, and transfer calls.

Manage and update paperwork, maintaining documents, such as attendance records, correspondence, as well as required daily activity logs.

Create, maintain, and input information into different database applications using proprietary systems.

Complete forms in accordance with company regulations and procedures.

Operate office equipment, such as fax machines, copiers, telephone systems as well as arrange for repairs when equipment malfunctions.

Keep records of transactions, recording details of inquiries, issues, as well as actions taken to ensure satisfaction.

Resolve customers' service complaints by performing company approved activities.

Greet visitors, handle their inquiries and direct them to the appropriate departments.

Schedule and confirm appointments for employees, and clients.

Conduct on-the-job training sessions to teach and demonstrate procedures.

Employment History

Office Clerk June 2015 to Present

New View, Los Angeles, CA

Recruiter August 2013 to May 2015

Skid Row Development Corporation (STRIVE Program), Los Angeles, CA

Administrative Support Associate January 2005 to July 2013

Ajilon Office Staffing (American Apparel, See’s Candies, Wnydam Hotel), Los Angeles, CA

Education and Professional Development

Ajilon Office Staffing, Los Angeles, CA

Customer Service Training Program

Computer Education Institute, Los Angeles, CA

Certification in Office Administration

Detroit Northern High School, Detroit, MI

High School Diploma

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