Customer Service Technical Support

THOMAS J. LIGHTNER

404-***-**** *.**********@*****.***

MILITARY

UNITED STATES NAVY VETERAN

Seeking a position in…

INFORMATION TECHNOLOGY

Over 10 years of experience in IT field. Looking for a challenging environment where I can utilize my technical and analytical skills. And to utilize programming, creativity and problem solving skills. Flexible and versatile with the ability to adapt to new environments. A strong desire to learn and keep pace with latest technologies. Teachable with the ability to train others.

PROFESSIONAL STRENGHTS AND ABILITIES

Senior project in BMI

Senior project in CIS

Fixed and installed components to software PC

Web page creation

Familiar with HTML, ASP, and JavaScript

IT Consulting

Developed databases using Oracle, MS ACCESS, and SQL

A+ & Network+ Training

SKILLS

Proficient in Software/Operating Systems: Windows 95, 98, NT, 2000, XP, Windows 7 / 8, Macintosh, Microsoft Office PRO, WordPerfect, Adobe, BLAST, Entrez, Clustal W, UNIX, LINUX, DOS

Databases: Oracle, ORF Finder, Cn3D, FASTA, MS ACCESS, Ensemble, PubMed, Enzymes

Programming: COBOL, JAVA, HTML, AS/400, Perl, BASIC, C#, SQL

EDUCATION

Bachelor of Science in Computer Information Systems, DeVry University- Decatur, GA

Bachelor of Science in Biomedical Informatics, DeVry University-Decatur, GA

PROFESSIONAL EXPERIENCE

Business Objects Developer, January 2014 – September 2014

KnackTek Staffing – Alpharetta, GA

Work with SAP Business Objects Enterprise Products (Universe Designer, Desktop Intelligence, Web Intelligence, Info View, Crystal Report, Xcelicus / Dashboards, CMS, CMC & CCM and its deployment.

Adding new users and user groups

Setting up user access and security access levels.

Creating Ad hoc reporting ready universes using Business Objects Universe Designer.

Building and retrieving data using Universes, Personal data files, and creating ad-hoc Reports using the Business Objects suite applications.

THOMAS J LIGHTNER

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Computer Consultant, November 2003 – PRESENT

Bajan Diamond International - Decatur, GA

IT Consultant/Computer management

Installing memory

Formatting hard drive

Manage and run Poker Tournaments.

Construction consisting of demolition and punch-out work.

Labor duties – moving, painting, and etc.

Virus/program removal

Installing / reinstalling software/hardware

Software updates

Technical Support/Help Desk Advisor, June – November 2011

Kelly Services - Decatur, GA

Handled technical support questions for Apple products.

Logged all interactions via the customer’s Contact Management System.

Managed multiple systems and applications.

IOS Troubleshooting of Apple hardware/software failures.

Provided customer service for Apple software/application products.

Oriental Rugs Showroom Specialist, 2000 - 2002

Sharian Inc. – Decatur/Atlanta, GA

Managed setup and cleaning Oriental Rugs and showroom

Keeping inventory, distribution, shipping and receiving of rugs

Assisted in administrative duties and customer service

Help Desk Analyst, 1998 – 2000

Power Systems at GE - Atlanta, GA

International online and telephone, and business applications support.

Dispatching of technical consultants.

Troubleshooting of Microsoft Windows and hardware/software failures.

Contact this candidate