Customer Service Microsoft Office

Cheryl Culp ***** Maxwell Road, Alpharetta, GA ***09 678-***-**** *************@*****.***

OBJECTIVE

Medical Insurance Billing and Coding Professional seeking a career opportunity that would utilize my recent training, previous office experience and excellent customer service, organizational and problem solving skills to advance the company business.

EDUCATION

Everest Institute, Marietta, GA

Medical Insurance Billing and Coding Diploma 2016

CORE COMPETENCIES

Excellent organizational skills

Accounts Payable/Receivable

Outgoing and Friendly Personality

ICD-9, ICD-10, CPT and HCPCS Codes

Appointment Scheduling/ File Maintenance

Office Financing/Bookkeeping

Microsoft Office Suite

Type 65 WPM

CERTIFICATIONS/TRAININGS

Claim Gear Certified

CPR/First Aid Certified

OSHA/HIPAA Compliant

PROFESSIONAL BACKGROUND

Mr. Rooter Plumbing & Mr. Electric, Roswell GA 10/2013- 09/2014

Customer Service Representative

Managed all office communications and customer service related functions

Assisted with customer inquiries, disputes and addressing customer concerns

Prepared website/portal submissions

Effectively increased customer sales in various positions

Tire and Brake Deals, Roswell, GA 04/2012 – 10/2013

Office Administration

Performed all administrative duties including: Account Receivable, Document Duplication and Transmittals

Managed Payables/Receivables and Social Media Advertising

Nicky’s Diner, Roswell, GA 11/2010 – 03/2012

Server/Hostess/Cashier

Provided customers with fast, friendly, and safe service

Maintained working knowledge of establishment operations

Opened Register, processed transactions, and reconciled daily accounts

One Travel, Dunwoody, GA 03/2008 – 10/2010

Travel Agent

Handled all aspects on individual and group travel arrangement both domestic and international

Managed travel, lodging, car rentals and excursions sales

Assisted with all aspects of customer service and resolution of concerns

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