Microsoft Office Customer Service

Nicole Jean Mazzei

** ********* ** **** ******, New Jersey 07853 *************@*****.*** 908-***-****

Online Professional Profile - www.linkedin.com/in/nicole-mazzei-257b06116

Profile

A team player who can take instruction well and follow directions, tech savvy with an ability take initiative with problem solving to come up with creative and innovative solutions and works well with others. Quick and eager learner, my character is Upbeat and positive, with an ability to find, devise, and orchestrate creative solutions to the situations problems given.

Selected Professional Experience

Black Oak Golf Club Long Valley, New Jersey 05/16 - Current

Hospitality Professional

Responsible included; training, customer service, set ups and take downs of events both private and for the club. I was a successful team member working well under pressure. Additional needs included: Serving, and restaurant prep work.

New York Production House Manhattan, New York 08/15 to Current

Executive Assistant

General day to day responsibilities were in social media content maintenance, excel spreadsheet implementation and creation in addition to updating Marketing Material for Artist Jonathan Paul Wagner: including mailing lists, mailers, press kits, presentation designs, and specification sale sheets Administrative Duties: Budgeting/Cash Handling/Purchasing/Inventory/Quality Control

Long Valley Pub & Brewery Long Valley, New Jersey, 05/15 – 03/16

Waitress

Worked within as part of a team that includes managers, hosts and bartenders. Responsible for welcoming guests to the restaurant and promoting the food and beverage menu whilst serving/delivering food and drinks to guests. Ensuring the Cashier Tally Sheets are accurate and any discrepancies are noted and signed by a supervisor. Represented the restaurant in a professional and positive manner to all clientele.

Stride Rite Chester, New Jersey July 2013 - May 2015

Sales Associate

Quickly and efficiently resolved customer issues and complaints while maintaining constant presence on sales floor; graciously approached customers to determine buying preference. Successfully up selling and making knowledgeable insight on the product to customers. Promoted and signed up customers for rewards program. Carrying out remerchandising, display, price markdowns duties. Representing the store in a professional and positive manner.

Aztec Restaurants Chester, New Jersey March 2013 - July 2013

Waitress

Working as part of a team in a multilingual environment. Responsible for working directly with customers; welcoming, seating guests, promoting menu, delivering food and clearing plates, and appropriately handling customer complaints. Translating orders from English into Spanish.

Alstedes Farm Chester, New Jersey September 2012 - November 2012

Seasonal Farm Hand

EDUCATION

Morris County Community College Randolph, New Jersey

Associates Computer Science,

Honors:

STEM Club mentorship at ADP

West Morris Central H.S. Chester, New Jersey June 2014

Honors:

Varsity track 2012, 2013, 2014

Varsity cross country 2013, 2014

Gold Award recipient

Planned and organized a track and field camp for the local youth to promote exercise and healthy living. Coordinated volunteers and appropriated funds. Worked closely with the Long Valley track program to create a program showcase the sport as well as promote physical fitness in young kids.

Technical Proficiency

WEB Java, C#, C++, Assembly language

DESIGN Strong working knowledge of layouts, design, color theory, fonts and typography.

SOFTWARE Proficient with Windows and Apple computers, Adobe Photoshop, Microsoft Office (Excel,

Word, PowerPoint, and access) Eclipse, blender, Visual Studios

SYSTEMS Dual platform with, capabilities in Unix, Windows, Linux, and Mac

Special Skills

Proficiency in Microsoft Excel Proficiency in Microsoft Access

Proficiency in Java, C# Multiple platform proficient including:

Unix, Linux Microsoft Windows, Mac

Languages Spoken

English

Basic understanding of Spanish

Personal Interests

Working with people with special needs

Volunteering at non-kill animal rescue shelters

Affiliations

Women in STEM Technology Student Association Math Club

Gay Straight Alliance Long Valley Track Club Habitat for Humanity

Long Valley Food Shelter Girl Scouts of Northern New Jersey Gold Award Recipient

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