Customer Service Administrative Assistant
Resume:
Libby Coffey
Boston, Massachusetts
************@*****.***
PROFESSIONAL EXPERIENCE
AP Staffing, B oston MA 5 /2015 8/2016
Junior Recruiter
● Recruit, schedule, source and interview candidates
● Utilize employment websites to find ideal candidates
● Prepare client specific candidate submittals
● Contact candidates directly to pitch specific positions that match their criteria
● Assist Onboarding & Credentialing Specialist in gathering specific information/records required by healthcare clients
● Manage all aspects of external interview process including candidate preparation, providing feedback, and post offer closing
Administrative Assistant
● Edited and formatted resumes to be sent to clients
● Answered, screened and transferred inbound & outbound phone calls
● Received and directed visitors and clients
● Performed general clerical duties including photocopying, fax and mailing
● Maintained electronic and hard copy filing system
● Retrieved documents from filing system
● Handled requests for information and data
● Resolved administrative problems and inquiries
● Prepared and modify documents including correspondence, reports, drafts, memos and email
● Maintained office supply inventories
● Helped coordinate maintenance of office equipment
● Updated social media content
● Posted and updated new employment opportunities on AP website C&C Janitorial Supplies, N ewington CT 6 /2014 5/2015 Administrative Asst./Customer Service Rep
● Educated customers on products and services, increasing sales through suggestive selling and exceptional customer service delivery
● Provided prompt and professional service delivery through heavy computer and telephone contact, building strong rapport with current or prospective customers
● Produced accurate invoices, maintaining client accounts and inventory database
● Managed inventory of cleaning supplies and equipment NorthStar Insurance Services, N eedham MA 1/2014 5/2014 Marketing Intern
● Researched potential clients for future campaigns
● Created and organized Microsoft Excel spreadsheets of client information
● Assembled pamphlets for mail blasts to contribute to marketing campaign iSTARTUP, N ewton MA 9/2013 12/2013
Marketing Assistant
● Researched potential sponsors and membership packages for our clients
● Facilitated brainstorming sessions at events in the Greater Boston Area
● Wrote the iSTARTUP b log
● Performed administrative tasks such as scanning, printing, making copies, and sending emails
● Assembled spreadsheets of contact information for clients Lasell College, N ewton MA 8/2013 5/2014
Resident Assistant
● Advised students through personal, academic and social issues
● Mediated conflict and concerns among residents
● Planned and participated in monthly programs
● Performed administrative tasks including room condition reports, and maintenance requests
● Worked in teams and individually for campus events EDUCATION
Lasell College, N ewton MA 2014
Bachelor of Arts in Communication Concentration in Public Relations GPA 3.5, Dean’s List, Cum Laude
Tunxis Community College, Farmington CT 2012
Associates Degree in General Studies
SKILLS
● Proficient in Microsoft Office Suite, StepOne, and Erecruit Software
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