Customer Service Representative
Resume:
Sandra Villagomez
Kansas City, MO 64127
Email: **********@*****.***
Phone: 816-***-****
●PROFESSIONAL SUMMARY Customer service representative excelling at customer satisfaction and retention. Flexible and hardworking in deadline-driven environments. Superior computer skills and telephone etiquette.
SKILLS
●Quick Learner
●Proficient in cash management
●Creative problem solver
●Positive Attitude
●Muli-tasker
●Self-Control
●Great listening skills
●Bilingual
WORK HISTORY
Assistant Manager 11/12 - 9/15
Church’s Chicken- 701 N. Noland Rd, Independence, MO 64050
●Greeted customers entering the store to ascertain what each customer wanted or needed.
●Answered product questions with up-to-date knowledge of sales and store promotions.
●Assisted customers with food selection, inquiries and order customization requests.
●Open and closed store
●Handled and counted daily funds
●Counted inventory
Assistant Manager 3/14 - 9/14
McDonalds- 11115 E 23rd St, Independence, MO 64052
●Greeted customers entering the store to ascertain what each customer wanted or needed.
●Described product to customers and accurately explained details and care of merchandise.
●Politely assisted customers in person and via telephone.
●Counted daily earnings
●Provided an elevated customer experience to generate a loyal clientèle.
●Assisted customers with orders and helped each customer with a helpful smile
Packager 9/14 - 4/15
Hair U Wear - 14865 W 105th, Lenexa KS
●Prepared orders by processing requests and supply orders
● Pulled materials
●Packed boxes
●Maintained inventory control by collecting stock location orders and print requests
● Maintained safe and clean work environment by keeping shelves, pallet area, and workstations neat
●Used computer equipment to generate labels
Sequence Scanner 4/15 - 11/15
Ceva Logistics - 3900 Kimball Dr, Kansas City, MO 64161
● Placed orders in delivery area
● Maintained quality service by following organization standards
● Completed reports by entering required information
● Contributes to team effort by accomplishing related results as needed
● Maintained clean shipping and supply area
● Stocked incoming orders onto shelves
Administrative Clerk 11/15 - 4/16
Lineage Logistics – 2350 S 98st Edwardsville, KS 66111
●Shipping and receiving
●Taking customer documentation to determine items required
●Assembling custom orders
●Sorting merchandise
●Verifying inventory
●Processing return materials authorization
Customer Service Representative 4/16 - current
TitleMax- 4100 Independence Ave Kansas City, MO 64124
●Opens customer accounts by recording personal information
●Maintains financial accounts by processing customer adjustments
●Daily store runs, handled daily deposits to the bank & post office runs to send customer letters
● Daily outbound calls for collections
●Followed communication procedures, guidelines & policies
●Idetified and assisted customers needs to achieve satisfaction
EDUCATION
Certificate of High School Equivalence- GED- Manuel Career & Technical Center 1215 E
Truman Rd Kansas City, MO 64106
2016
Metropolitan Community College Penn Valley- 2700 E 18th St, Kansas City, MO 64127
●Fall 2016 Freshman
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