Customer Service Manager

Veedit Parikh

****, ** ****** *****, ***********, ON

M1G3S7

****************@*****.*** +1-226-***-****

OBJECTIVE:

My goal is to become a Store Manager where I can utilize my Project Management skills as well as Software Testing skills in manual and automated testing and gain further experience

SKILLS:

•Familiar with the System Development Lifecycle, Functional and Non-Functional Testing and have knowledge about doing manual and automated testing.

•One year of experience in Android Development, Knowledge of Asp.net, Html, MySql and fluent in speaking and writing in English, Hindi and Gujarati.

•Designing Test Cases, and Automated Test Scripts and have performed Regression Testing and Defect Reporting on an in class project.

•Knowledge of computer application, software and languages.

•Practical knowledge of HTML 5, MYSQL, CSS, JSP & Servlets, Struts 2.0, Hibernate and familiar with .Net and Apache Tomcat.

EDUCATIONAL EXPERIENCE:

Software and Information System Testing September 2015 to April 2016

Fanshawe College, London, ON.

Project Management September 2014 to April 2015

Fanshawe College, London, ON.

•Documented project constraints and assumptions and defined the project manager's authority & responsibilities

Bachelors in Computer Science, Engineering August 2009 to August 2013

Gujarat Technological University, India.

PROJECT BASED EXPERIENCE:

•Project was a travelling web application including the booking, deleting, admin and check availability modules.

•Have performed manual and automated testing and have also designed test cases, test scripts and test cycles.

RELATED EXPERIENCE:

Software Engineer July 2013 to May 2014

Percipient Pvt Ltd, Ahmedabad, India

•Developed android apps for clients including gaming apps.

•Developed database related apps for the company to launch on Google Play Store for example KBC.

•Co-ordinated with team members to complete projects on time.

ADDITIONAL EXPERIENCE:

Cashier and Customer Service September 2014 to July 2016

Petro Canada, London, ON.

•Stocked shelves and have knowledge about the inventory taking place within store for better merchandising.

•Responsible for daily cash records at the beginnings and end of the shifts.

•Maintained all the stock details with manager and have day to day management of all the products within store.

•Solved customer problems.

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