Manager Service Representative

Susan (McCormick)Obermeyer

Phone: 513-***-**** **11 Thorngate Drive

Email: ************@*****.*** Mason, OH 45040

Summary of

Qualifications:

• Goal driven leader who maintains a productive climate and confidently motivates, mobilizes and coaches employees to meet high performance standards

• Successful at internal and external client relationships, excelling at building trusting relationships with both customers and colleagues

• Exemplary planning and organizational skills, along with a high degree of detail orientation

• Advanced knowledge of MS Office Suite, data and report creation

• Exceptional listener and communicator who effectively conveys information verbally and in writing

• Demonstrated talent for identifying, scrutinizing, improving and streamlining complex work processes

• Innovative problem solver who can quickly generate workable solutions and resolve complaints

Professional Experience:

July 2010 – October 2015 Unemployment Division Manager Matrix Claims Management

• Responsible for implementation, administration and management of the Matrix Unemployment Cost Control Service

• Maintained impressive client retention rate of over 95% in the unemployment department over the past five years

• Sustained high customer satisfaction levels

• Turned the unemployment division from a start-up, to a consistently profitable and revenue generating part of the Matrix portfolio with a yearly income of approximately $400,000.

Responsible for all day to day aspects of operations including but not limited to:

• Manage and supervise all unemployment division employees

• Review and analyze client unemployment claims to ascertain the viability of winning the case

• Appeal claims and decisions

• Consult with the employer at hearing level

• Assign a Hearing Representative for the employer

• If client waived representation, prepare client for self representation at the hearing

• Appeal the hearing decision

• Represent Matrix at hearing regarding timely issues

• Create and explain activity reports to over 600 clients on a monthly basis

• Address any issues with overpayments or benefits paid in error December 2007 – July 2010 Commodity Report Specialist USDA Food Program

Pierre Foods

Responsible for:

• Monthly Performance Reports – USDA Foods

• Accumulate and verify accuracy and completeness of USFS AMS grading certificates

• Analyze information and complete reports accurately and within contractual time period using PRISM records, Excel spreadsheets and K12 system

• Monitor and reconcile commodity inventory balances on raw and finished Susan (McCormick)Obermeyer

Phone: 513-***-**** 3511 Thorngate Drive

Email: ************@*****.*** Mason, OH 45040

product to Monthly Performance Reports and K12

• Prepare semi-annually sales verification reports to each state participating in NOI

• Report findings to manager that could lead to inaccurate balances of USDA foods and subsequent liability

• Maintain organized files for Monthly Performance Reports and required backup

Distributor Authorized Credit Deduction:

• Issue an Authorized Credit Deduction to each distributor in the MFFS or NOI program on a scheduled basis, either weekly or monthly

• Provide accounts receivable with the authorized deduction and handle communication with distributor regarding the deduction or reconciliation Distributor Usage Report:

• Generate reports showing sales by item by distributor verses distributor Fidelis reporting

• Submit reports to distributors monthly for verification of on hand balances

• Report to RSM and department head, findings of non-conformance by distributor

Service Representative:

• Verify and process orders for GA and maintain accurate, detailed records and files

• Communicate with RSM, broker, customer, production and shipping regarding GA orders

• Resolve issues and respond to inquiries related to USDA Food business in GA

Additional Responsibilities:

• Prepare schedules for USDA Foods yearly audit

• Back up to staff for issuing SEPDS

Additional Employment History:

April 2004 – September 2007 Manager of Unemployment Division Sheakley UniService, Inc.

October 2003 – March 2004 Operations Specialist

The Sheakley Group of Companies

October 2000 – October 2003 Area Manager

Formica Corporation

Computer Skills:

Extensive knowledge in Excel, Work, OnBase, Outlook, PowerPoint and various timekeeping Susan (McCormick)Obermeyer

Phone: 513-***-**** 3511 Thorngate Drive

Email: ************@*****.*** Mason, OH 45040

systems.

References available upon request.

Contact this candidate