Desktop Support

SUMMARY OF QUALIFICATIONS

Solution focused, Team Oriented Senior Desktop Engineer with experience in successful implementation of highly effective help desk operations and the cost effective management

of innovative customer and technical support strategies.

TECHNICAL SKILLS

Software: Citrix, Exchange server 08 to present, Service Now Admin,

VM Ware Admin, Active Directory Admin, EPO McAfee, AS400 Admin, Avaya system, MS Office 2003,2007,2010, and 2013, Remedy Admin, Reynolds, ADP, Trend Micro System, Interactive Client

Dell and HP Certified computers, printers, laptops

Hardware: PCs, build Workstations, MS MDT, Blades, Servers, build server racks, Ethernet, wireless, installing Mother Boards, Video & Sound Cards, Monitors, CD ROM Drives, DVD, Memory, IDE/EIDE/SCSI Hard Drives, SSN Scanners, Printers, copiers, APC.

Programming: Basic HTML, HTML 5, XML, Java, JS Script, SharePoint, – (read, write, intermediate level) Protocols: TCIP/IP, FTP

Operating Systems: MS windows 95 to Windows 10

5 + Years of management experience

PROFESSIONAL EXPERIENCES:

YRC

Irving, TX August 2016 - Current

Load and unload tractor trailers with forklift

Transport client merchandise to different parts of the country

Move trailers around the yard

Volunteer to help train employees on hazmat, driving, forklift,benefits

We Fix Pcs Cheap

Owner – Home based business Arlington, TX May 2015 - Current

Personal PC troubleshooting. Virus detecting/removal

PC cleaning, adding software, removing software, rebuilding

Hard drive replacement, screen repair, keyboard replacement

Build custom images using MDT, Acronis, Ghost

Robert Half Technologies

System Admin/Desktop Support Tier2 Fort Worth, TX April 2015– May 2015

Manage information technology and computer systems, companywidePlan, organize, direct, control and evaluate the operations of information systems and electronic data processing, (EDP)

Develop and implement policies and procedures for electronic data processing and computer systems operations and development

Inventory control of technology hardware, software and resources

IT Security controller (Foolproof, password, firewalls and network accounts)

Maintain an update Microsoft MDT Server

Manage IT personnel and contractors

Build custom images using MDT, Acronis, Ghost

Scott Parnell Law Firm

IT Manager Carrollton, TX November 2014 – April 2015

Manage IT and computer systems

Plan, organize, direct, control and evaluate the operations of IS and electronic data processing (EDP)

Develop and implement policies and procedures for electronic data processing and computer systems operations and development

Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems

Control hardware/software budgets and expenditures

Maintain compliance guidelines for hardware and software company wide

Vet new possible technology vendors

Install all hardware/software company wide

Toning phone lines

On call support and afterhours POC

Build custom images using MDT, Acronis, Ghost

GM Financial

IT Desktop Support Tier 2 Arlington, TX March 2012 – July 2014

Install all hardware/software company wide

Building/repairing computers as required

Worked with server 2008r2, server2012 exchange 2007 to present, Artiva,

Active Directory, AS400, AS400 Nops, Epro, Verint, EPO, Adobe programs, Corel Draw, and BK Tools

Support for MS Windows XP, Vista, 7,8,10 operating systems

On call support and weekend POC

Build custom images using MDT, Acronis, Ghost

EFG Companies

Senior Technical Support Specialist Irving, Texas September 2007- March 2012

All work was tier 2 or tier 3 in nature

Importing Encrypted data from offsite computers to secure server using FileZilla, FTP

Setup, configure and maintain telephone admin website for Marketing

Build and maintain marketing websites using HTML, Java, and XML

Modify code for company websites and advertising Campaigns for Clients

Maintained and supported Sales EDGE, in-house CRM program

Q&A testing regression, troubleshooting, repairing

Update and maintain all aspects of a computer, building and repair

IT Support for employees, onsite and offsite

fixed cell phones and personal PC’s for upper level management and executive staff

Build custom images using MDT, Acronis, Ghost

Education:

Western Governors University (WGU) Online 2016 – current

Pursuing B.S. in Information Technology

Microsoft Virtual Academy Course Certification Online 2016 – current

Contact this candidate