Customer Service Manager

Erika James

*** ********* ** *** **, Enterprise, AL 36330

***-***-***************@*****.***

Summary of Qualifications

Dedicated, organized, and ambitious Business Management major. Long-term professional goal is to be an efficient and effective manager with an industry leading company.

Education Bachelor of Business Administration

Major: Business Management Minor: Marketing Management

The University of Memphis; Memphis, TN

Graduation Date: May 2016, GPA: 3.86 summa cum laude

Bachelor of Science, 2011-2012

The University of Tennessee at Knoxville; Knoxville, TN

College Leadership Activities and Honors

Four Year Academic Scholarship Recipient, 2011-2015

Dean’s List, 2012-2016

Memphis Institute for Leadership Education (MILE), Graduate, 2015-2016

Society for Human Resource Management (SHRM), Affiliate Member, 2015-2016

The Complete Professional Program, Graduate, Fall 2015

oProfessionalism First!

oDining Etiquette

oFogelman Fit

oFogelman Serves

College Work Experience

Chili’s Bar and Grill, To-Go Specialist, Collierville, TN May 2015-May 2016

Emphasized new menu items in order to increase gross sales for the company.

Responded to customers’ requests and enter food orders into POS system.

Assembled food orders while inspecting for quality assurance.

Memphis Area Women’s Council, Spring Intern, Memphis, TN January 2016-April 2016

Recruited and directed a volunteer corp for Memphis Grizzlies campaign rollout.

Coordinated volunteer routes for material dispersal throughout the city.

Monitored inventory of resource materials.

McDonald’s, Crew Member, Collierville, TN December 2013-May 2015

Maintained excellent customer service.

Received a perfect performance review by department manager.

Trained new crew members in various positions such as cashier, order taker, and bag assembler.

Philanthropy

Volunteer, Mid-South Spay and Neuter Services, August 2012-May 2015

Contact this candidate