Technical Support Engineer / Network Engineer

JESSIE JAMES P. CUSTODIO

** ******* **** ******* ***********

Dolores Cabangan, Zambales

Mobile: +639**-***-****; +639**-***-****

Email: *********@*****.***

OBJECTIVE

My aim is to utilize my skills and knowledge for the growth and development of the organization I work with. I would like to work with a professional organization to gain a good professional experience. SUMMARY OF QUALIFICATION

● Install and configure new hardware, desktops computers, software application.

● Interpret and read network diagrams for problem identification.

● Identify problems and then suggest technical computer-based solutions.

● Strong ability to study and comprehend new technology.

● Proficient Windows XP/VISTA, Microsoft Office.

● Excellent communication and writing skills.

● Strong analytical and problem solving skills.

● Ability to work well in team environment and able to express accuracy, attention to detail.

● Responsible for other duties as assigned.

● CISCO CERTIFIED, CCNA CSCO12047455

TECHNICAL SKILLS

● Proficient in Microsoft Office (Word, Excel, PowerPoint and Visio)

● Knowledgeable in Using Packet Tracer

● Perform Subnetting – VLSM (Variable Length Subnet Mask)

● Configuring Basic Router and Router Configurations

● Applying Basic Network Security

● Perform Simple Network Troubleshooting

● Perform Routing Protocols

EDUCATION

MAPUA INSTITUTE OF TECHNOLOGY

B.S., Electrical Engineering (2003-2007)

IMMACULATE CONCEPCION ACADEMY

Secondary Education (1999-2003)

CABANGAN ELEMENTARY SCHOOL

Primary Education (1993-1999)

PROFESSIONAL EXPERIENCE

TECHNICAL SUPPORT ENGINEER SAV25 DATA SYSTEMS

West Avenue, Quezon City

- September2015 to January

2016

● Technical support thru phone calls, remote support, emails and on the premise for the company’s client on the following products: o Network Monitoring

o Network Firewall

o Email Server

o Spam Server

o DNS Server

o FTP and FRP Server

o NAS Server

o L2 and L3 switches

● Installation services in company’s clients premises for the following: o Email server

o Spam server

o Network Firewall

● Handles support ticket for every support requested by clients

● Do technical reports for every on the premise installation and support.

● Do tutorial for the company’s product thru helpndoc.

● Assist in network designing and consultancy for clients. CAD OPERATOR INNOV8 LLC

Dubai, United Arab Emirates

- May to August 2010

● Assisted in doing computer aided drawings of architectural plans

● Materials estimation

● Assisted in doing electrical plans and layouts of an establishment

● Do a proposed area divisions of floor are in architectural plans STUDENT TRAINEE (On-the-job-Trainee) TRANSCO (National Transmission Corporation)

Diliman Quezon City, Philippines

- July to December 2007

● Assisted in the development of transmission lines & power plants, and power development of Luzon.

● Auto-cad of electrical construction plans, as-built, schematic diagrams.

● Daily line protection monitoring.

● Updating data of equipment monitoring.

TRAININGS AND SEMINARS ATTENDED

Windows Server 2008 Active Directory, Configuration – January 27 to February 24, 2013

Computer Networking Career and Training Center Inc. CCNA4 Exploration – ACCESSING THE WAN –

Sept 09 to November 09 2011

MFI Foundation Inc.

CCNA3 Exploration- LAN Switching and Wireless -

May 28, to August 13, 2011

MFI Foundation Inc.

CCNA2 Exploration - Routing Protocols and Concept - March 3 to April 19, 2011

MFI Foundation Inc.

CCNA1 Exploration - Network Fundamentals -

January 12 to February 16, 2011

MFI Foundation Inc.

AutoCAD 2009 with Color Rendering Level I & II (TESDA and DFA Authenticated) June 19, 2009 to August 14, 2009

Wholesale Electricity Spot Market (WESM) - August 4, 2007 Career Path on Maritime Industry - August 22, 2007 Protective Relaying- September 5, 2007

Sual Coal Power Plant- September 7, 2007

Columbia Wires and Cables- September 12, 2007

PERSONAL DATA

Birth Date : May 12, 1986

Place of birth : Sampaloc, Metro Manila

Age : 29

Sex : Male

Civil Status : Single

Nationality : Filipino

Father’s Name : Zacarias M. Custodio

Occupation : Unemployed

Mother’s Name : Alegria P. Custodio

Occupation : School Teacher

Availability : Immediate

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