JONAN MULINDWA
HOUSTON, TX
acwck9@r.postjobfree.com 832-***-****
QUALIFICATIONS SUMMARY
A self-motivated, detail-oriented and customer-friendly individual who is able to carry out any customer service role professionally and effectively. Jonan has a record of increasing customer loyalty and retention; He does this through in-depth understanding of tasks, responsibilities and skills involved in customer work
PROFESSIONAL EXPERIENCE
Customer service specialist, Jc penny 2014-todate
Assisting customers in making a decision about a product or service to buy
Organizing merchandise at the sales floor
Answering customer calls and questions regarding products and online orders
Processing new customer accounts for Jc penny credit card
Training new Associates
Cash handling involving end day balancing and transfers to cash room.
Assembler, Goodman manufacturing 2014-2015
physical labor involving the movement of raw materials and finished products
Standing for long periods of time.
Practice safe working methods and good housekeeping.
Operating air & hand tools (i.e., wrenches, screwdrivers, and screw guns)
EDUCATION
Bachelors, Accounting Major, AIU Houston(still in school)
TECHNICAL SKILLS
Customer service
professional
personal
Relationship Building
Process development
Listening skills
Telephone Techniques
Highly organized
Managing time
Customer Retention
Ms excel, Ms word,Ms access,SQL
Self discipline
Great people skills
Web chatting
Body language