Customer Service Microsoft Office

Agron Margilaj

914-***-**** Eastchester, NY ***********@*****.***

A detailed, oriented and client management professional interested in applying analytical and individually personalized practices within a professional environment. Strong desire to assist, educate and mentor customers while expanding individual needs and company objectives. Proven expertise in client management and/or in business development.

Skills

Business Development

Customer Relations and Retention

Account & Vault Management

Compliant, Resourceful and Efficient

Research & Analytical Skills

Honest, Trustworthy and Ethical

Staff Management & Leadership

Mentoring and Coaching

Professional Experience

USAlliance Federal Credit Union

Call Center Representative 10/15 to Current

Handling 50 + calls while cross selling products and services

Superior customer Service while handing any issue, objection or task

Constantly multitasking

Personal Branch Associate 10/13 - 10/15

Company recognized for continuously exceeding member satisfaction and expectations

Daily expanding member business relationships

Daily collaborating with other managers and/or Departments to reach company objectives/tasks

Constantly Involved in Business and Brand Development growth opportunities within the community JPMorgan and Chase 6/10 - 8/12

Lead Teller

Daily managed the teller line in a high-volume environment

Ensure high-quality customer service

Constantly trained tellers to identify sales opportunities, risk probabilities and regulatory changes while emphasizing the close-knit philosophy

Managed teller station cash balances, vault records, cash supply and inventory of negotiable instruments

Education

Pace University, Pleasantville, NY 2009

Bachelor Degree, Business Administration

Major: International Business Administration

Other Skills and Languages

Proficient in Microsoft Office

Fluent in Albanian, knowledgeable in Serbo-Croatian and Italian

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