Customer Service Information
Resume:
Janay Jackson
Oklahoma City, Oklahoma 73120
Phone: 405-***-**** & 405-***-****
***************@*****.***
OBJECTIVE
Seeking a position in Customer Service where my extensive experience will be further developed and utilized.
Great Communications
Interpersonal Skills
Flexible
Attention to detail
Hard working
Excellent Customer Service
Basic computer operating skills
Highly self-motivated and directed
Able to use 10 key by touch
Able to type 40 wpm
EXPERIENCE
Oklahoma City Public Schools, Oklahoma City Oklahoma
Substitute Teacher 4/5/16- still employed but school is out until August.
Greet Students.
Go over lesson plan and hand out work students need to get done.
Take attendance
Leave a note for the teacher on how the class behaved.
Help children with class work by showing examples on the chalk board.
Make sure class room is clean and sign out for the school day.
Millennium Personnel Temp Agency, Oklahoma City Oklahoma
File Clerk 12/22/15-1/18/16 still present on temp agency hiring list
Intermedix, Oklahoma City Oklahoma
Refund Specialist 03/3/14- 12/18/15
Responsible for evaluating credit balances on patient accounts.
Ensuring that refunds are issued to the appropriate payer in a timely and accurate manner.
Evaluate correspondence to determine if the requests are valid
Manage multiple concurrent tasks.
Listen, interpersonal, written, and oral communication skills.
Basic knowledge of accounting principles
Have the ability to organize work and meet deadlines.
Fax over important documents to insurance companies
Make copies of correspondence such as refund request.
Young Achievers Christian Academy, Oklahoma City Oklahoma
Secretary/After School Tutor 06/09/08-02/14/14
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Arrange conferences, meetings, and travel reservations for office personnel.
Greet visitors and callers, handle their inquiries, and direct them to the appropriate person according to their needs.
Mail newsletters, promotional material, and other information.
Maintain scheduling and event calendars.
Make copies of correspondence and other printed material.
Setup and maintain paper and electronic filing systems for records, correspondence, and other material.
Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
Conduct searches to find needed information, using such sources as the Internet.
Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
Provide services to customers, such as order placement and account information.
Establish work procedures and schedules, and keep track of the daily work of clerical staff.
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Cash Handling.
Order and dispense supplies.
Prepare and mail checks.
Responsible for supervising over 10-15 kids.
Tutoring with homework.
Reviewing content with students.
Explaining how to solve problems.
Helping children develop their study skills.
Keep reports on the students and share them with the supervisor.
Planning work activities.
Feeding children a healthy snack.
John Marshall High School Graduate Oklahoma City Oklahoma 73120
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