Manager Human Resources

Susan Ciskowski

address: * **** ****** ****, ******* CT 06451

telephone (home): 203-***-****

cell: 203-***-****

email: **********@***.***

Professional profile

A dedicated and dynamic Human Resources and Finance professional having 15+ years of experience in the Hospitality Industry. Attentive to detail with a logical and analytical approach to solving complex problems. Able to demonstrate an excellent knowledge of regulations with the proven ability to ensure full compliance while also being proficient in internal audit and business processes. Possesses excellent interpersonal, communication and negotiation skills, the ability to influence critical decisions and to formulate positive internal and external relationships. Works effectively on own initiative with the proven track record for improving safety, hiring procedures and efficiency within an organization. Enjoys being part of, as well as leading, a successful and productive team and thrives in highly pressurized and challenging working environments.

Career summary

2014 - Present

APPLE REHAB COCCOMO

Human Resources/Payroll/Accounts Payable/Safety Chair

Regularly attending job fairs, seminars, meetings and Human Resource events to actively conduct employee searches and oversee the hiring of new employees

Managing the workman’s compensation claims and closing ratios

Conducting new hire orientations and coordinating the transition of new employees into their departments

Analyzing employee morale and coordinating plans with a positive impact to have the employees feel appreciated

Key Achievements

Successfully reduced Workman’s Compensation claims and overall residuals

Effectively creating an open environment for employees to express concerns and provide feedback to improve the overall function of the operation

2011 - 2014

PANERA BREAD/HOWLEY BREAD GROUP

Cafe Manager and Regional Safety Manager

Performing as Regional Safety Manager for nine cafes across two regions effectively training and providing safety guidelines streamlining procedures and building a successful and motivated team

Conducting new hire orientations and coordinating the transition of new employees into departments adhering to all operational guidelines

Analyzing projections and determining optimal scheduling within sales guidelines to minimize costs

Employing the needed customer service skills to address all questions and problems as they arise

Key Achievements

Successfully developing a program to improve the hiring process and initiate employee development programs to increase retention

Effectively creating an open environment for employees to express concerns and provide feedback to improve the overall function of the operation

2007 – 2009

OWENS RENZ AND LEE, INC.

Human Resource Manager and Corporate Controller

Effectively managing payroll, compliance, compensation and benefits regionally reporting directly to the CEO as the operation grew from 150 employees to 600+ within two years

Regularly attending numerous job fairs, seminars, meetings and Human Resource events to actively conduct employee searches and oversee the hiring of new employees

Devising efficient accounting procedures to easily manage a growing budget from $10 Million to $24

Million within two years analyzing monthly and yearly expenses and accounting for variances

Creating and publishing Cost Per Earned Hours Reports and Daily Productivity and Efficiency Reports and presenting findings to the CEO

Key Achievements

Successfully transitioning payroll to a centralized online system implementing the use of ADP and

Susan Ciskowski Cont.

EZLabor and training staff accordingly to develop centralized procedures

Developing and distributing manuals for the Human Resources department to effectively improve Payroll and Accounting procedures

2002 – 2006

JORDAN CATERERS AND EVENT PLANNERS, LLC,

Director of Finance and Human Resources, Cheshire, CT

Reconciling petty cash account, daily, weekly and monthly closing complying with strict guidelines and analyzing results to provide reports and projections

Updating data to analyze costs and progress and determine food and beverage usage

Establishing and managing a successful finance department and developing a new cost accounting and inventory system for the Culinary Department

Playing a key role in a capital improvement project overseeing the loan process and distribution of funds to various departments meeting and exceeding deadlines and budgets

Processing Sales and Use Tax and tax exemptions adhering to all state and federal regulations

Processing weekly payroll, accounts receivable, accounts payable and all banking as needed

Key Achievement

Initiating and making all key decisions in transitioning the payroll and accounting departments to a fully operational and interfacing online system

1996 – 2002

GF MANAGEMENT, PHILADELPHIA, PA

Controller

Performing all month-end closing duties, evaluating monthly credit card fees for forecasting and providing cost impact projections of proposed accounting changes

Developing procedures for monthly financial reporting and presenting monthly analysis to senior staff members effectively improving costs

Key Achievement

Conducting yearly audits to determine best compliance procedures and preparing sales and tax returns and implementing changes as needed

1989 – 1996

PRIME MANAGEMENT, ALEXANDRIA, VA

Director of Sales

Education and qualifications

BS

Bachelor of Science in Business Administration and Management

Post University, Waterbury, CT

AS

Associate of Science in Accounting

Post University, Waterbury, CT

Key I.T. skills

Microsoft Office Word, Outlook, PowerPoint and Excel

ADP- EZLabor

Payex

Timberline

QuickBooks

Business Works

Peachtree

Solomon

Yardi

Smartlinx

Great Plains

Membership/Organizations

SHRM Member

Stone Academy Advising Council for new graduates in the market place

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