Engineer Management

Resume – Ernest James

Ernest James (“EJ”)

Managing Sr. DevOps Engineer (AVP)

Frisco, Texas 75033 214-***-**** Cell

Email: **.*****@****.***

A proven IT leader with 24 years of experience in the technology industry and a track record of pushing boundaries, expanding capabilities, and identifying, mentoring, and developing talent on teams focused on improving efficiencies through automation. In addition to well-developed leadership skills I stay on the forefront of trending technologies which will propel the organizations strategic initiatives forward. Summary of Experience

IT Leadership, Team Management, DevOps (Development Operations philosophies), Visual Studio 2003 - 2015, Microsoft S Release Management, Powershell, Chef, Splunk, Visual Studio Team Services, Microsoft VB (4.0, 5.0, 6.0), C#.NET, Windows NT 3.51 through Server 2016, SQL Server 2000 - 2012 R2, IIS, Lotus Notes (R4 Administration and R5 Development), Microsoft Exchange Server, COM+, ASP, T-SQL, XML, VBScript, JavaScript, CSS, DHTML, PHP, Protools, Reaper, Sony Vegas

Employment History:

Nationstar Mortgage LLC - IT - Dallas, Texas March 2008 to July 2016 February 2016 to July 2016

• Promoted to Managing Sr. Engineer of DevOps (AVP).

• Assisted with identifying strategic initiatives and direction with IT Originations Executive Management in addition to previous responsibilities.

• Coordination with Agile SCRUM team leadership to ensure timely and efficient production code releases.

• Daily management and overall direction and leadership of DevOps team members and team initiatives including: o Support of application infrastructure including self-hosted, SaaS, and IaaS systems. o Management and resolution of production issues.

o Incident management, resolution, and documentation of resolution. o Root cause analysis of production issues and providing solutions or recommendations to prevent future occurrences.

o Application performance monitoring and management. o Internal application support for issues escalated from L2 team. o Automation of repetitive tasks and maintenance routines. o Documentation of standard support processes for L2 and L1 teams to address common issues. May 2014 to February 2016

• Promoted to IT Manager and assumed additional responsibilities including hiring, budgeting, and team member development.

• Assumed leadership of Build Management team providing guidance, direction, and escalation for all team members.

• Developed strategy for integration of new systems inherited through acquisition of Greenlight Loans.

• Key player in authoring and implementation of migration plan for Originations based application assets located in California to Nationstar's Cyrus 1 data center in Carrollton, Texas.

• Devised monitoring strategy to be implemented in Firescope for all supported systems and applications.

• Assisted development teams with transition to Microsoft Release Management and workflow/approval based deployment strategies.

• Managed team responsible for identifying, proofing, and implementation of new tools to improve management and stability of all Originations technology systems. These tools included Chef, Splunk, New Relic, Microsoft Azure, Graphite, Grafana, etc.

• Team collaboration to implement automation and maintenance routines to stabilize all supported environments. August 2012 to May 2014 [Team rebranded to DevOps]

• Promoted to Team Lead providing guidance to a team of 4 DevOps Engineers, both on-shore and off-shore personnel.

• Team assumed all code deployment responsibilities including code promotion between environments though MS Visual Studio.

• Developed policy, procedures, and metrics governing daily team operations.

• Worked closely with other departments and their management to streamline interactions and promote efficiencies. Resume – Ernest James

February 2012 to August 2012

• Transitioned to Level 3 Support team supporting Nationstar’s Originations development team. This was the beginning of DevOps at Nationstar.

• Daily support and management of Windows servers and application infrastructure providing and interface between development teams and all environments including development, QA, UAT, and Production.

• As Senior member of team I was responsible for authoring documentation for Originations systems and creation of a team CMDB for all guides.

March 2008 to February 2012

• Maintenance and development for Nationstar's external marketing websites.

• Level 3 Support, maintenance, and enhancement for several core applications located on the company intranet.

• Adhoc development solutions and SQL reporting as requested. Thomson Tax & Accounting - IT - Dallas, Texas September 2007 to March 2008 Web Developer (6 month contract during temporary layoff from Nationstar)

• Enhancements to GoSystemRS security routines (Access Control) under contract for Ernst & Young.

• Enhancements to extend reporting abilities to provide a non-interactive listing of all returns within a certain group within the firm.

• Enhancements to provide new reporting functionality for Firm Administrators and/or Group Managers Nationstar Mortgage LLC - IT - Dallas, Texas August 2001 to August 2007 Web Developer - July 2003 to August 2007

• Maintenance and new development for Nationstar's external marketing web sites.

• Support, maintenance, and enhancement to several core applications located on the company intranet.

• Administration and enhancement of Fortracs loan servicing application.

• Conversion of Access database reports to MS SQL Services based reporting.

• Development and maintenance of Nationstar’s Marketing Leads System (“MLS”) in a team environment. The MLS is Nationstar’s primary means of receiving leads and is responsible for driving the company’s industry record sales and profits. The position also included development of several ASP scripts to receive vendor XML data via HTTP POST and translate into Nationstar’s proprietary format before transferring data to the MLS leads system.

• Development and maintenance of external marketing websites to generate leads from potential customers via form submission and real time XML data transfer of provided values into the MLS.

• Adhoc development solutions and reporting as requested. MLS System Administrator - June 2002 to July 2003

• Daily administration and monitoring of the MLS to ensure availability.

• Research and diagnosis of any issues prior to escalation to Web Developers for resolution. Intermediary between Help Desk and Development Staff providing 3rd level support for the MLS application.

• Project Life Cycle Management for, and daily management of all external XML lead data vendors. Help Desk Supervisor - August 2001 to June 2002

• Guide and mentor a team of technical specialists supporting 80+ retail branch locations and 1500+ internal customers.

• Development of custom applications utilizing Visual Basic 6 Enterprise to aid and assist Desktop Support and Systems Engineering groups with daily administration tasks.

• Development of several Lotus Notes applications to support call monitoring and performance levels for various groups within the call center.

Excel Communications - IT - Dallas, Texas June 1999 to February 2001 Sr. Technical Specialist

• Sole Administrator of Lotus Notes/Domino R4/R5 network in a 2700+ user environment.

• Redesign and redeployment of entire Notes network to facilitate a more secure environment, providing distinct boundaries between development and production environments utilizing a "bridgehead" server topology.

• Member of team responsible for daily maintenance and operations of 200+ enterprise back office server solutions including Exchange 5.5, IIS, SMS 2.0, Windows 2000 running on Compaq and Dell server hardware platforms

• Workflow application development in Exchange/Outlook environment using Microsoft Visual Basic, Visual Basic Script, and Microsoft Forms 2.0.

• Lotus Notes database development providing enhancements to administrative databases and tools.

• Special projects, research and development, and solution prototyping for multiple enterprise level systems. Resume – Ernest James

CompUSA - Engineering Services - Dallas, Texas

Sr. Network Analyst - January 1998 to April 1999

Communication EXPO - Technical Services - Dallas, Texas Technical Manager - Data Networking Group - February 1997 to December 1997 Internet America - Customer Care Technical Support - Dallas, Texas Sr. Director of Support Services - April 1996 to January 1997 CompUSA Corporate - Technical Services - Dallas, Texas Call Center Operations Manager - March 1993 to April 1996 Call Center Support Technician - February 1992 to March 1993 Training Courses and Workshops

MS2609A - Introduction to C# Programming with Microsoft .NET New Horizons - Dallas, Texas

MS2310B - Developing Microsoft ASP.NET Web Applications Using Visual Studio .NET New Horizons - Dallas, Texas

MS2389B - Programming with Microsoft ADO.NET

New Horizons - Dallas, Texas

MS2543B - Core Web Application Technologies with Microsoft Visual Studio 2005 New Horizons - Dallas, Texas

Macromedia Flash 8 Level 1 - New Horizons

New Horizons - Dallas, Texas

Previous Certifications

Computer / Data Networking:

Microsoft Certified Professional - Systems Engineer + Internet (“MCSE+I”) Certified Lotus Professional - Lotus Notes R4 System Administration (“CLP”) Certified Lotus Specialist - Lotus Notes R4 Development (“CLS”) Compaq Warranty Certified / Authorized Installer

IBM Computers and Printers - Warranty certified

Canon Computers and Printer - Warranty certified

Toshiba - Warranty certified

Hitachi - Warranty certified

Apple - Service Tools and PowerBook Service

CompTIA - A+ (core + electives)

Telephony / Voice Networking:

DASH Open Phone System - Certified DASH OPS Telephony Engineer Nortel ICS/CICS/MICS - Apprentice Installer/Programmer ESI IVX Phone System - Certified IVX Engineer

ESI VoiceWorks - Certified VoiceWorks (voicemail) Engineer Altigen Windows NT based Key System

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