Quality Assurance Management

SUMMARY

CM and QA Specialist with extensive experience in different industries such as aerospace and defense. Extensive knowledge of CM/QA tools and process. Ability to implement and document version control processes and build/deploy procedures. Ability to multi-task and learn new skills quickly. Adapts easily to new methods and tools. Team player with the ability to create, execute, and champion process.

SKILLS

•Microsoft Tools: Word, Excel, Access, PowerPoint, Publisher, Project, and Outlook

•Development Tools: Clearcase, Clearquest, SharePoint, Metaphase, Teamcenter, JIRA, and Livelink

•Knowledge of DO-178C, DO-254, ARP4754A, AS9100, and ISO9001

EDUCATION

•Arizona State University: Bachelor of Science, Management (overall GPA: 3.22, major GPA: 3.5)

•CompTIA A+, Network+, and Security+ certifications (ID# COMP001020348144)

•Information Configuration Management CMII Certification (Courses 1-6) Nov 2008

•Canyon State Institute: Project Management Professional (PMP) August 2016

PROFESSIONAL EXPERIENCE

Real Time Consulting, Phoenix, AZ May 2015- April 2016

Quality Assurance Specialist

Worked directly with a VP and the senior management team to identify and improve deficiencies in the engineering processes which were causing quality issues with customer deliverables.

Document and manage Process Assurance (PA) and Quality Assurance (QA) tasks.

Audit and track all external and internal Engineering Process audits.

Manage and run the Configuration Control Board (CCB), including moderating meetings.

Create work instructions for the primary Process Assurance tasks.

Generate appropriate process assurance and project metrics.

Administer change requests in JIRA, and performed other software CM duties.

Assisted in ISO9001/AS9100/DO-178C audits and certification.

IO Datacenters, Chandler, AZ July 2014- October 2014

Quality Assurance Specialist

Team Lead and key player in the ISO Certification of IO Factory and Engineering.

Assisted the Director in the creation of the Quality Assurance Process.

Assisted in the Supply Chain Supplier Audit Process and on-site supplier audits.

Administered the Continuous Improvement Process, managing over twenty active projects.

Chaired bi-monthly Continuous Improvement Metrics meetings involving all departments.

Internally Audited Factory processes and improved their documentation.

IO Datacenters, Phoenix, AZ January 2013- July 2014

Configuration Management Specialist

Created and implemented the entire Configuration/Change Management process at IO.

Assisted in Change Management and Bills of Material, interfacing with all departments.

Facilitated the weekly Change Control Board and processed all change requests for IO.

Educated IO in the creation/use of Product Drawing Trees and the Engineering Design Process.

Created Requirements documents and numerous templates such as Test Plans.

Championed use of central data repository for company documents. Migrated data to Sharepoint.

STARA Technologies, Gilbert, AZ March 2012- November 2012

Information Configuration Manager

Developed and deployed the Change/Configuration Management process at STARA Technologies.

Improved the Engineering Change Request process.

Assisted with the development of the Quality Plan and Bill of Material template.

Supported proposals to gain new multi-million dollar contracts.

Sole ICM support for company, managing all drawings/schematics and change requests.

Honeywell Aerospace, Tempe, AZ December 2011- March 2012

Document Control Specialist

Developed process and procedures to audit Aerospace Specifications.

Developed process and procedures to audit MESA Supplier Agreements.

Assisted in development of Aerospace Spec Index online tool.

General Dynamics C4 Systems, Scottsdale, AZ April 2002- June 2011

Information Configuration Specialist Sr.

Lead Configuration Manager and Software Configuration Manager on numerous large scale government/military contracts.

Maintained 100% on-time customer deliveries and provided monthly metrics for a variety of government/military contracts.

Trained and supported engineers on the use of Rational Clearquest and Clearcase software applications. User Admin for Clearcase and Clearquest accounts on assigned programs.

Authored 2-3 labor estimate proposals a year for contract bids.

Provided security and configuration control over hundreds of hardware drawings, software drawings, software code files, documentation, and commercial off-the-shelf software products.

Performed administration tasks in Clearcase, Livelink, Desert Sky, and Clearquest software applications. Chaired weekly Change Control Boards and created release documentation.

City of Tempe, Tempe, AZ January 1999- December 2000

Procurement Clerk

Generated bid solicitations, bid contract renewals, and bid contracts to expedite the City bidding process. Assisted customers/visitors to the Procurement department, answering questions and resolving problems.

Sat in on public bid openings and annotated bid tabulations to comply with legal requirements.

Continuously audited bid turnaround and requisition turnaround time logs. Answered Procurement phone, assisting callers on bid issues.

United States Air Force, Luke AFB, AZ Active Duty: November 1993- June 1997

Aerospace Ground Equipment Mechanic Reserves: January 1999- February 2006

Completed extensive repairs on turbine engines, diesel and gas engines, heaters, air conditioners, generators, hydraulic test stands, air compressors, lighting units, aircraft towbars, maintenance stands, aircraft jacks, bomblifts, and aircraft cabin pressure testers.

Maintained a 100% pass rate on Quality Assurance inspections performed on equipment inspected.

Towed and delivered ground equipment to F-16 aircraft on flightline.

Conducted weekly service inspections on all assigned equipment.

Troubleshot equipment by reading electrical schematics and using a micrometer.

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