Customer Service Office

Jenice Clark **** Cato Street ■ Maple Heights, OH 44137 ■ 216-***-**** ■ *********@***.***

CAREER TARGET:

To obtain a position in an office setting where I will be able to utilize my experiences in customer service to contribute to the success of the office

QUALIFICATIONS:

Outstanding interpersonal communication and customer service skills

Extremely productive in a high volume, high stress environment

Able to achieve immediate and long term goals to meet operational deadlines

Strong computer skills in Microsoft Word, Excel, PowerPoint and Outlook

WORK EXPERIENCE:

Westview Apartments 11/15-Present

Occupancy Specialist

Leasing, processing rent payments

Showing apartments

Writing up work orders, filing, marketing, making up flyers and brochures

Southgate Towers Apartments 12/07-10/10 & 09/11-10/15

Leasing Consultant

Successfully convert 80% of monthly prospects into new tenants

Interact with residents in a professional manner, recording rent and work orders

Perform daily administrative duties such as typing memos, answering calls and completing lease and renewal agreements

Complete inspections of apartment homes and both buildings to ensure cleanliness

Farmer’s Insurance

Customer Service Advocate 10/10 –09/2011

Calculated and reconciled complex billing tasks

Resolved customer issues using analytical and problem solving skills

Coded and documented data using Microsoft applications

Developed excellent customer relations with customers, vendors and coworkers

Sky Bank 12/03 – 9/06

Team Leader

Assisted customers with questions of funds available

Processed cash and check deposits

Educated customers about bank products

Administered tellers with currency as needed

Supervised and managed 3 tellers

EDUCATION:

Indiana Wesleyan

Associate of Business Administration Graduation 2016

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