Customer Service Sales Associate

Tess M. Bindernagel

**** ****** ***, ******** ****, Cleveland, OH 44113

216-***-**** and ********@*******.***

OBJECTIVE: Outgoing, organized and punctual customer service and management oriented individual seeking real world experience and career opportunities.

EDUCATION

Cleveland State University, College of Liberal Arts and Social Sciences 2014-Present

Bachelor of Arts in International Relations and Spanish

Miami University, College of Arts and Sciences 2009-2012

Bachelor of Arts in International Studies and Spanish

INTERNSHIP

Arrupe Neighborhood Partnership (Non-Profit), Cleveland, Ohio Spring/Summer 2009

Began as an unpaid spring intern, working as a receptionist while also designing a curriculum emphasizing social exercises for inner-city children between third and sixth grade.

Filled in for the absent communications director by creating promotional videos and flyers for both employees and potential sponsors and donors.

Became a full-time summer employee and oversaw daily use of the designed curriculum during the annual summer program, and continued work in reception and as well as for the absent communications director.

KEY LEADERSHIP AND CAMPUS INVOLVEMENT

Member, Miami University Rowing Club, Miami University Fall 2009- Spring 2012

Joined the team in the fall of 2009 as a Varsity rower.

Ceased to continue rowing due to back injury, but continue to assist coaching new rowers on the team each season.

Her Campus (Miami OH), Contributing Writer Summer 2011 – Spring 2012

Cover campus events and write editorials, focusing on the experiences of young women on college campuses.

Contributed to an extremely successful launch in the fall of 2011 – reached fifth most popular branch in the country (out of nearly 200) after only several weeks of publicity.

First article reached number one most views of any Her Campus article in the country, within only twenty-four hours of publication.

WORK EXPERIENCE

Forever 21 Inc., Sales Associate, North Olmsted, Ohio January 2011 – August 2011

Maintained organization of products and provided customer service in the fast-paced, demanding environment of one of the fastest growing retailers in the world.

Recognized by corporate offices for hard work, excellent customer service and extensive knowledge of current trends.

Developed a clientele of regular shoppers who insisted on utilizing my services when visiting the store.

Wet Seal Inc.,

Sales Associate, North Olmsted, Ohio May 2012 – March 2013

See duties listed under Forever 21, Inc.

Assistant Manager, Strongsville, Ohio July 2013 – January 2015

Same duties as required at Forever 21 in addition to the duties of management, including payroll, scheduling, stocking merchandise, creating clothing and accessories displays and counting and depositing money in a busy, $1,000,000/year storefront.

Francesca’s Collections, Key Holder, Westlake, Ohio April 2013 – July 2013

See duties listed under Wet Seal, Inc. management

Marigold Catering, Server/Bartender, Cleveland, Ohio April 2015 – Present

Event setup and takedown, food service and drink service to parties of up to 1,000 people.

Portside Distillery & Brewery

Server/Bartender, Cleveland, Ohio June 2015 – Present

Bartender/Server in a busy craft brewery and distillery.

Brewery and Distillery Tour Guide December 2015 – Present

Event Coordinator February 2016 – July 2016

• Responsible for organizing parties and promotions inside and outside the brewery and distillery. Responsibilities included but were not limited to meeting with clients, setting up fundraisers and parties ranging from 10-200 guests, ample phone and email correspondence, organizing and participating in beer festivals, and organizing beer and merchandise donations to charities and fundraisers throughout the city.

Palmer Holland, Inc.

Temporary Accounting Intern, Cleveland, Ohio August 2015- February 2016

• Worked as a temporary employee through Robert Half/Office Team staffing services. Responsibilities included but were not limited to acting as the customer service liaison to the accounting department, transferring calls, and organizing all accounting paperwork.

COMMUNITY INVOLVEMENT

western reserve rowing association, Coach and Coxswain, Cleveland, Ohio May 2008-Present

Instruct and work with approximately 50 adult athletes (age range 25-75) to prepare for participation in local and regional rowing competitions.

Provide a safe learning environment for rowers by monitoring weather forecasts and commercial traffic on the Cuyahoga River.

Volunteer with the Adaptive Rowing League: coaching visually impaired athletes who compete annually at a summer regatta.

AWARDS & QUALIFICATIONS

Extensive world travel (Most US States, Europe, Mexico, Central America, Australia)

Raised $50,000 with the help of seven friends in order to attend World Youth Day in Sydney, Australia in 2008

Accomplished athlete as both a competitor and coach

Proficient in Spanish

Experienced with Microsoft Office, Word, PowerPoint, Excel, Adobe Photoshop, POS, ADP, and multi-line phones.

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