Manager Customer Service
Resume:
Rachel Hesse
Apt ****
Bellevue Washington
*****************@*****.***
Career Focus
Performance driven graduate of Belmont University. Individual of high integrity, with a strong work ethic, and the ability to work well with others and multi -task under strict deadlines.
Skills
Multi Tasking Problem Solver
Client Relations Attention to Detail
Proficient in Word, PowerPoint, Excel - Creative
Customer Needs Assessment - Research
Soma Towers
Leasing Manager
SU Development
-Monthly budget and variance report
- Assist property manager in weekly meetings, occupancy numbers, staff evaluation, as well as other misc. activities
- Coordinate with maintenance supervisor and regional supervisor to help facilitate timely turns ( stay on schedule)
- Main point person for past due and incorrect billing discrepancies
- Audit files and final approval
- Scheduling of marketing events as well as coordinate with concierge for promotional activities
The Flats at Taylor Place
Lease up / Assistant Manager
-Ran project from pre-construction to 98% occupancy
-Ran all marketing events
-Was in charge of community outreach
- Ran a team of three in the lease up of 286 units
-Made, followed, and reported on both maintenance as well as property budget
- Awarded multiple awards for outstanding customer service at yearly banquet
- Had an ongoing renewal rate of 68-72%
Audubon Park Apartments
Leasing Agent
- Spoke with all inquiries about the property and took them on tours of the property
- Established a relationship with the residence and made them understand their importance to our community
- Handled all paperwork for new and old tenants
- Spoke at length with tenants about the property, its polices, and the lease they were signing
- Helped the company during a transition of management by running audits on all files and re doing the resident filing system
Williamson County Association of Realtors
Executive Assistant/Marketing/Membership Relations Manager
-Managed membership relations
-Assisted in planning member events
-Made and distributed member newsletter as well as all WCAR advertisements
- Responsible for all membership dues
- Answered and redirected all incoming phone calls
- Head assistant to the CEO Tiffany Cheuvront
- Ran the schedule and all catering for the three board rooms
- Arranged for and personally assisted on out of town travel, dining, and expenses
Jack Daniels
Gorilla Marketing/ Promotor
- Picked locations and formed relationships with local restaurants and bars for promotional purposes
- Exceeded all sales goals during promotional events
- Formed relationships with all customers in hopes of making them a Jack Daniels Consumer
-Managed a team of 12 girls (3 events each night run Thursday through Monday)
Education
2013 Belmont University, Nashville, Tennessee, USA
Major: Bachelors of Business Administration in Music Business and Marketing
GPA: 3.9
Related Courses: Micro and Macro Economics, Marketing, Strategic Management
Publishing, Speech, Integrated Accounting, Business Law, Contract Law, Copyright
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