Customer Service Manager

David Walker

*** * ****** ***** **. Derby, KS *7037 316-***-**** **************@*****.***

SUMMARY

As Terminal Manager, I am versed in all financial and operational aspects of LTL Freight. I have over 20 years of experience in the industry. I am self-motivated, dedicated to my job and have a proven record of being promoted. I have worked in all aspects of this industry including management, operations, dispatch, dock and driving. I currently manage a terminal with $5.5 million in sales revenue and manage 11 city drivers, 8 dock workers and 6 line drivers.

HIGHLIGHTS

Employment development and management Inventory management and control

Materials accountability Expense control & cost reduction

Customer service-oriented Pick up & delivery scheduling

Knowledge of DOT Regulations Freight logistics &procedures

Current CDL license Knowledge of hazmat procedures

WORK HISTORY

Saia Motor Freight – Wichita, KS

Terminal Manager – January 2009 - present

Saia Motor Freight – Grand Junction, CO

Terminal Manager – August 2007 – January 2009

Saia Motor Freight – Oklahoma City, OK

Dispatcher/Supervisor – October 2005 – August 2007

Saia Motor Freight – Oklahoma City, OK

Driver – October 1996 – October 2005

Saia Motor Freight – Oklahoma City, OK

Dock Worker - October 1994 – October 1996

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