Customer Service Assistant

KEYVIA M. DAVIS

**** ****** ***** ******, ** ****7 901-***-**** *******@*****.***

CUSTOMER SERVICE & SALES SUPPORT / 10 YEARS EXPERIENCE IN RETAIL

Experienced customer service and sales support professional:

10 years of experience providing customer support in busy retail and office environments for food services, retail clothing stores and professional offices.

Takes pride in providing quality customer service, with a knack for building rapport with others, solving problems quickly to create win-win customers and brand.

Skilled in sales -- listen attentively, engaging customers, and utilizing multiple resources to support brand objectives and customer advocacy.

Professional Experience

Finance: cashier, finance minister, personal assistant, assistant manager

Performed cash reconciliation and audit investigation

Identified and resolved cash flow discrepancies

Reviewed Federal State and local tax returns for self-employed business owner

Researched IRS regulation in order to report discrepancies, support additional returns and prove tax claims

Input sales & purchase invoices to the finance system

Entered loan and purchase data into general ledger

Maintained and developed filing system

Logging, investigating and resolving truck deliveries

Administrative: personal assistant, management, office assistant, community assistant

Maintaining list of assignments and prioritizing projects accordingly

Handling inbound and outbound calls and emails

Copying, faxing, mailing and filing confidential

Built organization’s website

Creating and modifying documents in Microsoft office

Conducted internal financial audit in preparation for IRS Audit, ie investigated expenses, created and modified report of all expenses and managed internal audit project

Customer Service: administrative assistant, customer service representative, personal assistant, licensed aesthetician

Working with team members to enhance customer loyalty by collectively providing the optimum customer experience

Intentionally communicates specific tone of voice and body language to create a comfortable work and retail environment

Maintained neat and safe environment

Greets all customers upon entering and exiting the store

Demonstrates effective decision-making skills and the ability to reason and take action in resolving problems

Communications: administrative assistant, customer service representative, personal assistant, social media marketer

Produced digital flyers, brochures, business cards and printed promotional materials as needed

Managed email correspondents between management and customer base

Lead rally call training, new hire orientation and new hire training

Conducted self-development conference calls and sales training conference calls

Managed social media outlets, i.e. Facebook, Twitter, Instagram, Snapchat

Prepared discrepancy reports for internal audit

Developed and written business plan equipped with yearly financial statements and quarterly & monthly budget

EDUCATION

Miller-Motte Technical College 2014

Austin Peay State University 2007-2013

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